Sometimes, the columns in your account will be hidden when you have zoomed out your windows screen. Let's check your windows zoom in and out options. Let me guide you how.
Once done, check the Action column again.
If you're still missing the column, you'll want to access your account via a private browser. This way, we can identify if it's browser-related or not. Just press CTRL+SHIFT+N. Go back to your regular browser if it's working fine and clear your browser's cache. These steps will refresh your browser settings.
Additionally, you can visit our website about banking and bank feeds if you need some articles for your future tasks.
Please leave a comment anytime if you have other questions. We're always here for you.
Thank you for your help! None of the solutions worked. It seems that I do not have the QB Accountant and it does not have the "undo" button.
Hello there, vdpacct.
I'd recommend contacting our Customer Care Support team so they can help you undo your bank reconciliation. Here's how to do it:
You may also work with an Accountant to ensure your books isn't messed up.
Please feel free to keep me posted with the results. I'll be right here if you have any other concerns.
I'm not sure that sending an Accountant invitation to yourself as a "QBO" user will work the way you have noted. An "Accountant" user typically has a "QBOA" firm account that they receive "Accountant" invitations under, which would be a "separate" and "new" account. Can you confirm that an existing "QBO" user can "also" be an "Accountant" user under the same "QBO" account versus a "separate" QBOA firm account?
Inviting yourself as an Accountant under the same QBO account isn't the best option. This might create issues to the account. If you need to undo an account reconciliation, it would be best to contact our Customer Care Support Team to avoid messing up your books.
Please let me know if there's anything else you need.