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Join nowHello, It's been 4 days now that I can't download bank transactions from Wells Fargo. Is there a problem in Quickbooks?
Thanks
I checked our system for any reported issues related to Wells Fargo, but I have found nothing, mmagbanua.
There are a few things we can do to determine the source of the issue. Your Banking page won't download new transactions if:
I'd recommend contacting Wells Fargo about to verify these possibilities. After that, you can update the Banking page manually.
If the same thing happens, you can reach out to our QuickBooks Customer Care Team. They'll be able to further investigate this.
I'd be much pleased if you can also provide additional information such as error messages and screenshots. Thank you in advance!
I am trying to fix the problem and as I am done the steps at the end of the step this is what appears (please see attached).
Some of the Wells Fargo accounts including the Wells Fargo credit card is working well except the 2 Checking accounts.
Thank you JamesDuanT.
Sincerely,
Michelle
Thanks for the screenshot, mmagbanua.
I reviewed our system again about the error 590 when connecting to Wells Fargo. Our engineers are already aware about this and currently working for a fix.
I'd recommend contacting our QuickBooks Customer Care Team so they can add your profile to the list of affected users. They'll cascade emails once the error is fixed.
I'd appreciate your patience as we get through this.
Hello JamesDuanT,
You do have an email contact of Quickbooks Support Team? I can't call them because I am out of US.
Thank you.
Thanks for getting back to us, mmagbanua.
Currently, we don't have any email support for QuickBooks Online. The great news is, we have QBO Chat Support Team who can add your account to our list of affected users. This way, you'll be notified of any updates on the progress of the investigation via email without calling our phone support.
You can contact our chat support through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.
Feel free to leave a comment below if you have any other concerns. Have a good one.
Thank you JanyRoseB. Problem still occurs.
We appreciate your patience while waiting for a resolution, mmagbanua.
When I checked the issue, our engineers are still working on fixing it. Please give us a phone call so we can add your company to our affected list of users. You can get our phone number here.
We'll be glad to help if you need anything else.
Hello GarlynGay,
Sorry I can't give you a call. Our company name is [removed]. Please give much attention to my problem.
Thanks
Michelle
Hi Michelle,
Once there is an update on this issue, we will make sure to keep this thread posted.
Thank you for your patience. I'll be around if you have any additional questions or concerns about QuickBooks.
I am having the same issue and it has been 7 days no solution from QBO next step is cancel the service as we cannot go weeks without accounting functionality.
Hello there, @ZSS1535.
Our product developers/engineers are closely working with your bank to resolve this issue. At this time, I suggest getting in touch with our QuickBooks Support so you'll be added to the list of affected users. You'll get an email notification as soon as there'll be an update with your bank's connection and QuickBooks.
For the support's contact information, you may check this article: QuickBooks Online Support.
Thank you for your patience, feel free to add a post if you have any other concerns. Have a good one!
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