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I am trying to reconcile my books from January 2024 to June 2024 and I noticed that there are a number of transactions from February 2024 that aren't in QuickBooks but they are in my Chase checking bank statement. How am I supposed to get these missing transactions into QuickBooks? My bank feed is working and I have updated it multiple times.
I'm here to help you locate the missing transactions and provide a workaround for you, @cbait.
There are a few possible reasons why your transactions are not showing on the reconciliation page:
To verify the missing transactions, first, check the Banking menu to see if they are stuck there.
Second, please check the bank register to see if the transaction has been manually reconciled.
Third, please go to this article and follow Step 4: What to do if you can’t find downloaded transactions in QuickBooks Online.
After verifying the steps above, I would recommend manually adding the missing transactions for you to reconcile the account.
Additionally, you can check the reconciliation report to see the summary of the reconciliation you've made.
Let us know if you have other concerns with your reconciliation and transactions. We're here to help you.
Hi - I am having a similar issue. I went through all of these steps and the transactions weren't there. I am missing two months worth of transactions from my credit card. It's like the download didn't work for two months. How do I tell quickbooks to go re-download the transactions?
Thanks.
Hello, Keaton. Thank you for your efforts in following the steps outlined above. I’m here to help you import your missing bank transactions into QuickBooks Online (QBO) to ensure your records remain accurate.
Since you've completed the troubleshooting on the QuickBooks side, I recommend contacting your financial institution to verify if there are issues on their end that caused the missing transactions.
Before importing your bank transactions, be sure to double-check the start and end dates for the transactions you wish to import. You can do this by reviewing the bank register for the dates of the missing transactions. Once confirmed, download the transactions from your bank and ensure that the file is in CSV format.
Let's now import the bank transactions:
Please refer to this article for more details: Manually upload transactions into QuickBooks Online.
Moreover, you can also add the missing transactions to your account register.
Additionally, please refer to these articles about managing your bank transactions:
Let us know if you have other concerns with your bank transactions in QBO. We're here to help you in any way we can.
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