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Level 1

Chase credit card sub accounts not balancing to zero

I have multiple Chase business cards set up with a parent card and sub cards.  I set up a JE to apply the payments to each card to zero them out every month.  This is working perfectly fine, except my QBO balance is off by exactly the amount of any refunds/returns to each card.  What can I do with that amount to balance it to zero?  I can't exclude that transaction because I won't reconcile.  And I can't adjust my payment JE by that amount because the JE won't be in balance.  I'm stumped.

1 Comment
QuickBooks Team

Chase credit card sub accounts not balancing to zero

Hi @sschmidt11,


I'll share insight on your query about the parent account and its sub-accounts in QuickBooks Online (QBO).


It appears you record your credit card transactions by hand. You can consider connecting these accounts to your QBO company, if available. Please be advised, you can either connect the parent account or its sub-accounts. It depends on where your bank posts the transactions.


More details on this subject are in this article: About bank or credit card subaccount setup


I'll share this article for your reference as well: Record your payments to credit cards. It has a list of options on how to record credit card payments in QBO, such as checks, or bank transfers. 


Feel free to post a comment if you have other questions, and I'll be sure to take care of it. 

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