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LPurciello
Level 1

Deleted PayPal accounts completely threw off my checking account, help please!

I deleted a PayPal account and recreated it, twice. Now my checking account, which was in balance is completely thrown off and I have no idea how to fix it.  I am in a bind, I need to fix this asap.  Any help would be appreciated.

 

3 Comments
Jessica_young
QuickBooks Team

Deleted PayPal accounts completely threw off my checking account, help please!

Welcome to the QuickBooks Community @LPurciello.

I am happy to help you work on clearing up this up today! 

 

Instead of deleting accounts that are connected to online banking, we recommend disconnecting them. This way, QuickBooks will not download any new transactions but keeps transactions that are already categorized.  It will also remove any transactions that need to be reviewed.  

 

When you delete an account, rather than disconnecting it, if there are transactions remaining in the account that were deleted, they will remain in the checking account. 

 

For example, if you deleted your Paypal account, but previously made payments to Paypal from your checking account, the payments will stay in the checking account.  This is probably why you are seeing this discrepancy.

 

Here is a great article that will help you add the transactions missing from your account: Manually upload transactions into QuickBooks Online.

 

If you have additional questions on this or anything else within QuickBooks Online, please know I am here to help! Take care.

LPurciello
Level 1

Deleted PayPal accounts completely threw off my checking account, help please!

I already deleted it (not just once but twice!) how do I get out of this incredible mess I made?  This is a non-profit dog rescue and I feel like I messed everything up!

GlinetteC
Moderator

Deleted PayPal accounts completely threw off my checking account, help please!

Thanks for your prompt response, LPurciello. I'm here to help you redirect to the right support available with this matter.

 

Our Merchant Services Team will be our number one resource for this. They can take a look at your account and can further assist you right away. 

 

Here's how to contact them:

 

  1. Go to: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458
  2. Look for the support's contact details under QuickBooks Payments.

Here are PayPal-related articles for additional guide and reference:

 

I'm just a post away if you follow-up PayPal concerns. Have a great weekend!

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