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gloriadeb204
Level 3

Deposit not showing up in register

I work with 2 checking accounts. I don't have any problems with our main account.

The deposits are not showing up in the register for the secondary account.

I double-checked that I am entering the deposit in the correct checking account  on the deposit screen and that the date is correct.

When I go to reconcile, the deposits show up there. 

However, they do not show up in the register and the balance sheet is off. 

What's going on? 

Solved
Best answer February 13, 2021

Best Answers
katherinejoyceO
QuickBooks Team

Deposit not showing up in register

Hello there, @gloriadeb204,

 

Thanks for visiting the Community today. I'm here to help ensure to retrieve the deposit in your register. 

 

We can set filters of the transactions you want to display when you access the register. It could be that it's set in a different filter. Hence, the deposits are not showing.

 

  1. Go to the Chart of Accounts tab, then click View register.
  2. You can click the Clear filter/View All hyperlink above the column headers.
  3. If necessary, you can click the Filter (funnel icon) above the DATE header.
  4. Set the filters to All (Reconcile StatusTransaction TypePayee, and Date).
  5. Click Apply.

 

If the deposits still don't appear, it could be that it's associated to a different check register. You can go to other registers and review the list. 

 

It is also possible that the payments weren't deposited yet. You might need to create the deposits: Record and make bank deposits in QuickBooks Desktop.

 

I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.

 

Feel free to drop by again if you need anything else. I'd be happy to get back and help. 

View solution in original post

12 Comments 12
katherinejoyceO
QuickBooks Team

Deposit not showing up in register

Hello there, @gloriadeb204,

 

Thanks for visiting the Community today. I'm here to help ensure to retrieve the deposit in your register. 

 

We can set filters of the transactions you want to display when you access the register. It could be that it's set in a different filter. Hence, the deposits are not showing.

 

  1. Go to the Chart of Accounts tab, then click View register.
  2. You can click the Clear filter/View All hyperlink above the column headers.
  3. If necessary, you can click the Filter (funnel icon) above the DATE header.
  4. Set the filters to All (Reconcile StatusTransaction TypePayee, and Date).
  5. Click Apply.

 

If the deposits still don't appear, it could be that it's associated to a different check register. You can go to other registers and review the list. 

 

It is also possible that the payments weren't deposited yet. You might need to create the deposits: Record and make bank deposits in QuickBooks Desktop.

 

I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.

 

Feel free to drop by again if you need anything else. I'd be happy to get back and help. 

gloriadeb204
Level 3

Deposit not showing up in register

Thank you for responding.

I won't be in the office until Monday and I'll check on the filter issue. It's something I wasn't aware of.

The deposits do show up when I go to reconcile.

gloriadeb204
Level 3

Deposit not showing up in register

Is this going to work in QB Desktop 2017?

 

gloriadeb204
Level 3

Deposit not showing up in register

I didn't see anything in the headers about filters.

However, I did click on the headers and the deposits did show up!

Thanks you

Jean74
Level 1

Deposit not showing up in register

Went to the chart of accounts tab but cannot see View Register. What am I doing wrong?

Jean74
Level 1

Deposit not showing up in register

Fixed it!

ZackE
Moderator

Deposit not showing up in register

Welcome to the Community, Jean74.
 

After accessing your Chart of Accounts window, you can view registers by highlighting an account, using the Activities ▼ drop-down list, then selecting Use Register.


I've included a detailed resource about working with your Chart of Accounts screen that may come in handy moving forward: Learn about the chart of accounts
 

I'll be here to help if there's any additional questions. Have a wonderful Thursday!

Barbara74
Level 1

Deposit not showing up in register

clear filter/view all does not appear. Funnel does not appear. HELP!!!!!!

Barbara74
Level 1

Deposit not showing up in register

clear filter/view all does not appear. Funnel does not appear.

GlinetteC
Moderator

Deposit not showing up in register

Hi there, Barbara74.

 

Let me share additional insights with the clear/filter view all options on your end.

 

The steps provided by my peer above are for QuickBooks Online version that's why you don't see it.

 

You can locate the deposit by sorting transactions in the Bank register. Here's how:

 

  1. Go to Lists and choose Chart of accounts.
  2. Select the correct bank account.
  3. From the Sort by drop-down menu, set the appropriate sorting options.

 

Once all are set, you can now reconcile your account.

 

Reach back out to me here with any additional information on the issue, so I can get you taken care of. Thanks for coming to the Community.

MaryO2023
Level 1

Deposit not showing up in register

I havent been able to get this corrected. When going to chart of accounts I cannot find VIEW REGISTER. ALSO I do not see the filter above the date header... maybe not understanding instructions...

thank you.Mary

ArielI
QuickBooks Team

Deposit not showing up in register

I'd like to share the updated steps to access the View Register option and help you locate the date header, @MaryO2023.

 

First, please confirm if you're using QuickBooks Desktop (QBDT). If so, please note that the feature is referred to as the Use Register instead of View Register.

 

To locate this in QBDT, please follow these steps:

 

  1. Open your QuickBooks Desktop.
  2. Click on Accountant and select Chart of Accounts.
  3. Find the account you want to open, right-click on it, and choose Use Register.

Capture1.PNG

62873b76-eb04-4583-ba3b-4e3acaa3bcd8.default.png

After that, you can adjust the date filter as follows:

 

  1. In the open Use Register, scroll down to the bottom of the page.
  2. Then click on the date header.

2e851b1d-253e-4613-9097-cfb601d4478f.default.png

However, if you're using QuickBooks Online (QBO), please note that the View Register feature is only available for balance sheet accounts. For accounts such as Other Expenses and Income and other similar accounts, you will only have the option to Run Report. To access this feature, please follow these steps:

 

  1. Go to the Gear icon and select Chart of Accounts.
  2. Locate the account you wish to review. In the Action column, click on View Register.
  3. Click on the Filter icon, then select the date you want to filter by.
  4. Finally, click Apply to finalize your selections.

Capture 2.PNG

 

Capture3.PNG Capture4.PNG

For more detailed information about viewing the register and using its filters, refer to this article: Find, review, and edit transactions in account registers in QuickBooks Online.

 

Then, here are comprehensive guides to ensuring your QuickBooks accounts match your bank statements for when you need them later:

 

 

Thanks for allowing me to guide you through the steps to access the View Register option in QuickBooks. Please reach out any time you have more questions or need further assistance. Our goal is to help you make the most of your QuickBooks experience.

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