deposit payments marked "to be deposited"

It's our pleasure to have you here today.

Before anything else, we'd like to say that we appreciate you for using QuickBooks Online (QBO) to record your daily business transactions. We'll write down the process so you can deposit the payments made inside your company file and for them to show in your bank account register:

1. Access your QuickBooks Online company.
2. Select + New, and select Bank Deposit.
3. From the Account ▼ dropdown, choose the account you want to put the money into.
4. Select the checkbox for each transaction you want to combine.
5. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
6. Click Save and close or Save and new.

See this article for more information: Record and make bank deposits in QuickBooks Online.

In addition, here are some articles to help you ensure your numbers are accurate, and manage bank transactions inside QBO:

• Run reports in QuickBooks Online.
• Categorize and match online bank transactions in QuickBooks Online.

Feel free to visit us if you have any additional QuickBooks-related questions. The Community is open 24/7, and we'll be more than happy to help you out again. Take care, and have a good one!

Thank you, but the problem is that no payments show up when I follow those steps.  We received the notification that the payments had been made, but I haven't seen them in bank transactions yet.  Actually, some of the older ones showed up, but I didn't realize at the time that I had to "make the deposit" to get them to show up on the bank register.  

Thank you.  I have followed those steps, but no payments pop up to be deposited.  I understand about payments made yesterday or today, but there are older payments also that are in the list of "payments to be deposited" that don't pop up to be included in a deposit.  In other words, I have $, but it doesn't show up in the bank register

I appreciate you for letting us know your concerns about making deposits for your bank transaction in QuickBooks Online (QBO), Raven.

The notification you were receiving was quite strange knowing that upon making bank deposits the bank transactions are nowhere to be found. However, I can share insights into the possible reason why the payments aren’t showing in making bank deposits in QBO.

First, it could be that when you record the invoice payment in your company file, the account you chose in the Deposit to section isn’t Undeposited Funds or Payments to Deposit account. To verify, you can go back to the Receive Payment transaction. Here’s how:

1. Go to the Sales menu and select All Sales.
2. Locate the invoice payment transactions.
3. In the Action column, click View/Edit to open the transaction.
4. Check the account used under the Deposit to dropdown and ensure to choose Payments to deposit or Undeposited Funds.
5. Then, tap Save and close.
   

    

After that, go back the to bank deposit window to deposit them into your account or match them to your transactions in bank feeds:

1. Click the +New icon and select Bank Deposit.
2. In the Account dropdown, select the bank account to which the money has been deposited.
3. Enter the Date when the amount has been deposited.
4. Open transactions should appear in the Select the payments included in this deposit section.
5. Select the payment and click Save and Close.
   

    

Once done, you can go back to your bank feeds and go over to your For Review tab to Match the one recorded in your QBO and the transaction that is automatically reflected from your bank.

In this case, I’d recommend contacting our Technical Support Team. Doing so will allow them to check your account and initiate a thorough investigation privately.

If the same thing happens, you can consider contacting our Technical Support Team to see the leading cause of why the payments aren’t showing when depositing this to the correct account. You can refer to this article for other options when contacting them, and scroll down to the bottom to see their support schedules and hours: QuickBooks Online Support.

Furthermore, I have a set of articles that you can use to organize your transactions and reconcile your account. By doing this, you can classify your transactions correctly and prevent any discrepancies in your books:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Let me know if you have more concerns about connecting bank accounts. I’ve always got your back. Stay safe!