Deposits from QuickBooks Payments on hold. Payments are not received in the bank.

Hello there, sujit,

An email will be sent to you with the details on how you can resolve this. We placed your account on hold to check on something.

We request information regarding the deposit and your business so we can review your account faster.

The review process usually takes two business days. We won't deposit the money unless the review is completed.

You can check the merchant service agreement for more information: Intuit QuickBooks Payments.

Please let me know if there's anything else I can be of help.

We had a call with Quickbook team in last Thursday to verify the account, SSN number, other details.

case number [removed].

It was told to us that the money will be deposited in 2 days or Quickbook team will get in touch for more information. But there was no communication for almost one week.

Hello, sujit. I'm here to provide further clarification about the payments hold.

Your funds was on hold because there is something unexpected in the deposited. We'd like to take a closer look on this to make sure of your safety. We always want to ensure that we're protecting you from fraudulent. 

Please consider visiting these articles for better understanding about payments holds.

• Why are my funds on hold?
• Understanding Payment Holds

If you need some assistance with the payments, just leave your reply below. 

I had a call with you team to solve the issue. Also how can multiple payment have something unexpected?

Can you tell me which payment there is an issue?

Previously I was using Stripe and this kind of issue never occurred.

Thanks for taking the time to reach us back, sujit.

Our QuickBooks Payments Team can help trace which payment is causing the issue. They have the special tools to pull your account and verify the status of your deposits.

Check out this link to get the instructions on how to contact us: Contact Payments Support.

I'm also adding some great resources to know more about payment holds and the process of resolving it:

• Why are my funds on hold?
• Understanding Payment Holds.
• Common Questions about QuickBooks Payments Deposits.

Let me know if you have follow-up questions. I want to make sure everything is taken care of. Have a good one.

Hi,

Can you help me with the QuickBooks Payment risk team email id ([email address removed] or [email address removed])

I had a call with them on Friday but did not note the email id properly. 

Getting in touch with the Payments Risk management team needs to undergo certain processes, sujit.

Right now, we’re unable to provide their direct email. If you have further appointments, our QuickBooks Payments team will be one to connect you with them.

In case you need this, you can reach the payments team again by visiting this article: Support. 

We'd like to know if you have other concerns, so please don't hesitate to post them here. 

Our deposit was received and then flagged. Once we provided the requested information, we were told the review would conclude in 2 business days. It has almost been a week and they keep pushing the date back for the original review.

Has anyone had this happen and it actually resolve? What was the timeframe? 

I know how important every penny is for us, @gemini053080.

There are certain situations that our payment management team that needs extra time to review transactions further. This usually happens if there's something unexpected occurs.

I'd love to help you, but it's best to connect with our Payments team because they're the ones who handle payment holds. They can also provide you a time frame as to when the hold will be lifted.

Here’s how:

1. Log in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. Enter “Deposit issue,” then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support expert
   • Get a callback from the next available expert

You can also use the other contact methods represented in this article: Contact Payments or Point of Sale Support.

For more information on why your funds are on hold, check out these resources:

• Understanding Payment Holds in QuickBooks Online
• Why are my funds on hold?

In addition, here are some articles to help manage your payments with QuickBooks:

• Manage deposits
• Process customer payments with QuickBooks

If you have any other concerns besides your deposit, just add them to your reply below. The Community is always here to assist you.