Hello there, @Eileen6.
Let me guide you on how your review window will work in QuickBooks Online. Browser-related issues could be one possible reason that it isn't working. Let me guide you on how to fix it.
To start, log in to your QuickBooks account using an incognito window since this mode blocks browsing history from being stored. Then you can clear cache and cookies to boost browser-related issues. By doing this, it helps deletes any necessary content stored and enables its browser to function more efficiently.
These are the keyboard shortcuts you can use for private window:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, hit Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
After doing the steps above and still get the same error, I suggest reaching out to our support team. They have the tools to further investigate to fix your concern.
If you want to know how to email your expense receipts and bills to get them into QuickBooks Online, you can refer to this article: Email receipts and bills to QuickBooks Online.
Please don't hesitate to get back to us if you need further assistance. I'd be glad to help you as soon as I can. Have a nice day.
