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Community Explorer **

Good afternoon, My bank credit card account transactions are not being pulled into QuickBooks. The account has two credit card numbers associated with the account.

How do I get the transactions to show up?
5 Comments
Moderator

Re: Good afternoon, My bank credit card account transactions are not being pulled into QuickBooks...

Let me guide you on how to view your transactions, @gbailly.

 

You'll have to set up a  parent account for this and then have these credit card numbers set up as a sub account. This way, you'll be able  to run a report for each sub account to see your transactions in QBO. You can refer this article about bank or credit card subaccount setup.

 

Note: Setting up as a parent account will not show up your transactions. You'll have to set up this as your sub account to view the transactions.

 

You can always go back this thread for more concerns. I'll be around.

 

Community Explorer **

Re: Good afternoon, My bank credit card account transactions are not being pulled into QuickBooks...

No, this isn't a fix for the issue.  Below is the advice listed in QBs-I have bolded the important parts which pertain to my situation.  Based on QB's guidance, I should only be connecting the parent account since all of our transactions are supposed to download to that account. The problem is that only the internal bank activity is downloading but the purchases are missing.

Thank you!

 

Set up the parent and subaccounts

The most common way to set up a bank account or credit card account with multiple cards associated with it is to create a parent account and then have each individual card set up underneath as a subaccount.

 

In the Chart of Accounts, the parent and subaccounts look like the following:

User-added image

If you have an additional account that transactions such as payments come into, you may need to add one more subaccount, as in the following:

User-added image

 

 

To view transactions specific to one of the sub-accounts, run a report for that subaccount. To see all of the transactions for the parent account and for each subaccount, run the report at the parent level.

 

 

Connect the accounts to Online Banking

Before connecting to Online Banking, you need to know how your bank sends the downloaded transactions. If the transactions download to one account, connect only the parent account. If the transactions download to the individual accounts, connect the subaccounts and not the parent account.

You can’t connect both a parent account and its subaccounts. If you try to connect both, you’ll get a message that the account is already connected.

When initially connecting your account, the same opening balance transaction may download to all subaccounts. You must delete all but one of these balances when you reconcile.

Some banks may show the overall bank balance at each subaccount level. This is because the bank provides us with a static balance of the entire account, not the balance of each subaccount.

If your bank does not offer online services, or if you do not want to connect the parent or subaccounts to online banking, you can create checks and deposits for the accounts as usual or manually add transactions to your bank register.

Highlighted
QuickBooks Team

Re: Good afternoon, My bank credit card account transactions are not being pulled into QuickBooks...

You can actually download the purchases from the sub-accounts as well, gbailly.

 

What you said above is correct that the transactions will only be downloaded to the connected parent account. However, the article also stated that you can connect the sub-account to import the purchases there.

 

To do this, you'd have to disconnect the parent account first, and then connect the sub. The only reason why all of the transactions won't download is because both the parent and sub account are connected at the same time. We've designed QBO to not allow the same accounts to be connected together to avoid duplicate entries.

 

To disconnect:

  1. Click Banking on the left panel, and then select the Banking sub-tab.
  2. Select the parent account.
  3. Click the Edit (pencil) icon.
  4. Select Edit account info.
  5. In the Account window, check the box for Disconnect this account on save.
  6. Click Save and close.

You can follow the same steps every time you have to import transactions to both accounts. One must be disconnected for the other account to work and vice versa.

 

Please feel free to leave a reply if you need anything else.

Community Explorer **

Re: Good afternoon, My bank credit card account transactions are not being pulled into QuickBooks...

Good afternoon,

 

No, you can't connect the subaccounts nor manually add the subaccounts (I wish you could).  The way the feed is set up from the bank that I use, only the parent account is recognized when you connect (no individual card numbers exist as an option to connect).  Maybe this is just an issue with the online version of QBs?

 

Thank you.

 

QuickBooks Team

Re: Good afternoon, My bank credit card account transactions are not being pulled into QuickBooks...

Thanks for getting back to us, @gbailly.


You’re right about connecting the main one since your financial institution downloads to only one account. In that case, you can set up each individual card underneath as a subaccount.


That being said, transactions made using the subaccounts should also display on the parent account. If you’re unable to find the purchases, I recommend reaching out to our Customer Care Team for further assistance.


They can initiate a screen-sharing to verify the root cause of the issue and answer any questions you may have. Here’s how to contact support:

  1. Sign in to your QBO account.
  2. Go to Help at the top right.
  3. Click Contact Us to connect with a live agent.

You can refer to the same article provided by my colleague for more information.


That’s it. Let me know how everything turns out. I want to make sure this gets taken care of. Have a good one!

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