This issue has been escalated to our Online Banking Team, user487494420.
They're still working with Citibank to fix this issue for you. While we don't currently have an estimated time when this will be fixed, it would be best to call us. We can add you to the list of affected users, to help us isolate how many customers are affected.
When a resolution is available we will send it to you via email. Please get our contact information through this link: Get help with QuickBooks Online.
Please let me know if you have any other concerns. Thank you.
