Hi, I'm adding tax lines via API, but imported sales receipt shows not tax data. Pls see below for the data.

Hi there, @majonkata.

Let me route you to the right support team that handles this kind of issue.

Since the data are coming from your third-party application, they are the one who's responsible for the data that are being imported in QuickBooks Online (QBO). If the integration doesn't include tax data when importing to QBO, I suggest contacting their customer support. This way, their App developer can make a change and an update on the connection between the application and QuickBooks.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good one.

Hi, I'm writing my own app, because I couldn't find anything that will suit our needs. This also means I have full control of what's being sent, etc.

Hello dear, majonkata. We're glad to have you back.

The best thing we can do is contact API's support engineers since tax lines were added using API. They can help you import the tax data to your book. They can provide you further information and figure things out why this is happening.

Stay in touch if you have follow-up questions with QuickBooks. The Community is always here for you! Take care!

Hi, SarahannC, thanks! Where can I contact them from?

Hello there, @majonkata.

Let me help you get in touch with our developers.

We do have a separate forum where you can get help with integrations. You can visit our Intuit Developer Community Site. They'll be the best experts to handle this concern and share insights about the QuickBooks integrations.

You can raise your questions by visiting our Intuit Developer portal through this link: https://help.developer.intuit.com/s/.

You can get answers from the engineers who handle software integration, development and other related concerns from there.

Don't hesitate to drop your comment below if you have any other questions. We're here to help!

Hi Grace,
I created a ticket here
https://help.developer.intuit.com/s/question/0D54R00006stFCtSAM/hi-taxes-added-via-api-and-php-sdk-d...
but i have no response. Do you know how quickly these get replied? I really need to get this going and that's the only stopper. :( Thanks!

Hello @majonkata,

You can follow up on the ticket you've created by signing back into the Intuit Developer website. Our developer well handle some tickets, so we will wait for the response from them.

In the meantime, you can also find answers and articles to help you by clicking the Help option at the upper right corner of the screen. Enter your concern in the search bar under the Intuit Developer Support and click the search icon.

You can always post in the thread if you have any other concerns. We’re here to help.

Hi, 5 days later and still no response and it's urgent! Today I added few more notes to explain the situation.
https://help.developer.intuit.com/s/question/0D54R00006stFCtSAM/hi-taxes-added-via-api-and-php-sdk-d...

Let me help you get this sorted out so you can get back to your business, @majonkata.

You'll need to reach out to the third-party app provider's team to hasten the solution of the issue. They can change and update on the connection between the application and QuickBooks.

 
Also, with regards to the raised ticket from our developers. We may still need to wait for the response as the Developer Team have their own specialist that looks for specific issues with APIs.

You can always get back to me if you have questions or other concerns by leaving a comment below. Take care.

Hi Joesem, it's not a 3rd party app. I'm creating the app and the API fails for some reason and I need to talk with the devs.

Good to have you back, majonkata.

You may want to log back in to Intuit Developer website to check out for an update from their support. They are responsible in handling this type of issue.

I would also encourage you to visit our Community Help to get useful information and articles you can refer in the future.

You can always go back in this thread for follow up.  We are here to help.