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How can I remedy the email bouncebacks? I have cleared my cache, and I have verified the addresses. This is happening with appalling regularity.

Occasionally QBO will keep trying to send and it will eventually go through.  But this is getting to be a problem.
5 Comments
QuickBooks Team

Re: How can I remedy the email bouncebacks? I have cleared my cache, and I have verified the addr...

Thank you for notifying us about this, @susandavisva,

 

I appreciate your effort in trying out the browser troubleshooting steps to resolve this.

 

You'll need to re-enter your email address to make sure your email address is correct. Let me guide you through the steps.

 

To achieve this, you can follow the steps below:

  1. Click on the Gear icon.
  2. Choose Accounts and Settings.
  3. Select the Company tab.
  4. From the Contact info section, re-enter your email address.
  5. Click on Save, then click on Done.

For further guidance, you can refer to this article: 3 Solutions for When Customers Aren't Receiving Your Emails.

 

Feel free to let me know if you have other questions or concerns. I'll only be a post away.

Not applicable

Re: How can I remedy the email bouncebacks? I have cleared my cache, and I have verified the addresses. This is happening with appalling regularity.

This is not the problem at all.  Our company email is correct.  We get messages from QBO regularly.  And, we verify our clients' addresses.  The problem is QBO is not getting the invoices delivered.  This is happening EVERY DAY.

Moderator

Re: How can I remedy the email bouncebacks? I have cleared my cache, and I have verified the addr...

Hi there, @susandavisva.

 

Thank you for verifying your company and clients' email and for clearing the cache to get past this issue. They are some of the solutions we recommend to fix this. 

 

Our product team is aware of this issue, and rest assured that our engineers are working on an immediate fix. In the meantime, I recommend additional solutions to get you back on track. 

 

First, use a different customer's email and try sending the invoice again. If you get the same result, delete and recreate the invoice. Then, resend it to your customer.

 

If the issue persists, you can share and send the invoice link to your customers. This way, they can open it on the web, smartphone or, tablet, and they can pay you instantly.

 

Option 1: From the Invoice screen:

 

  1. Select the drop-down next to Save and close, then Save and share link.
  2. Click Copy link and close to copy the link to your clipboard.
  3. Paste and send the link to your customer using your preferred platform.

Option 2: From the Sales Transactions list:

 

  1. On the left menu, select Sales.
  2. Choose the Invoices tab.
  3. Find your customer's invoice.
  4. From the drop-down in the ACTIONS column, choose Share Invoice link.
  5. Select Copy link and close to copy the link to your clipboard.
  6. Paste and send the link to your customer using your preferred platform.

I'll ensure to keep you updated once I receive progress of this unexpected behavior.

 

I'm always around to help if you have other questions about QuickBooks. Have a great day ahead. 

Not applicable

Re: How can I remedy the email bouncebacks? I have cleared my cache, and I have verified the addr...

This did not address the "undeliverables" problem.

Highlighted
QuickBooks Team

Re: How can I remedy the email bouncebacks? I have cleared my cache, and I have verified the addr...

We're closely working with our engineers to resolve the issue with the undelivered invoices, susandavisva.

 

Aside from the workaround shared by @MaryGraceS, I would also like to add one more step. When emailing the invoices, you can CC or BCC your own email address. This way, you can manually track which entries are not sent. Until then, you'd have to follow these workarounds to get the transactions sent to your clients.

 

Let me reassure you that we are monitoring the number of affected users. That said, I'd like to take this opportunity to ensure that you'll be added on the notification list. For me to do this, please get in touch with us. Once the issue is fixed, we will let you know through a mass email update and within QBO as well. 

 

To reach out to us, click Help in the upper right-hand corner of the Dashboard. From there, click the Contact Us button, enter your concern in the description box, and then click Let's talk. Lastly, choose how you'd like to get in touch with us by selecting either Chat or Get a callback.

 

Your patience means a lot to us. Don't hesitate to leave another reply if there's anything else we can help you with. 

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