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Experienced Member

How do I clear and re-download the bank list? My bank is missing from bank feed setup. Bank support says to look for "America First Credit Union 4.5" - does not exist.

"America First Credit Union" does exist but that is the old one, my bank upgraded, and I get an error (OLSU1013) trying to use it. I did see the proper bank in the list once but then Quickbooks crashed in the middle of the setup process and when I re-opened it I was unable to find the correct bank again.
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QuickBooks Team

Re: How do I clear and re-download the bank list? My bank is missing from bank feed setup. Bank s...

Hello, @bruce10.

 

I appreciate you for posting your experience here in the Community. Let me share some details about the bank feeds error you're getting in QuickBooks Desktop (QBDT). 

 

The bank feeds error (OLSU1013) may be caused by one of the following:

  • A problem at your bank (sometimes referred to as your financial institution or FI).
    o    There may be critical alerts that need to be acknowledged after logging into Online Banking directly on the banks website
    o    They may have made changes to their service offerings, Web Connect or Direct Connect.
    o    They may have made changes to their name (bank merger) that require you to refresh it in QuickBooks.
    o    You may have an Inactive Bank Account enabled for Online Banking in QuickBooks.
    o    Their servers may be down.
  • A problem with your Internet connection.
  • A problem with one or more accounts in your company file.
  • A problem with the download or import format.
  • A discontinued version of Windows or QuickBooks Desktop. 

Also, most banks require identity confirmation before accessing data from PFM (Personal Financial Management) software. You can log in to your account outside of QuickBooks Desktop and check your Message Center or Notification inbox for details. 

 

If needed, contact your financial institution directly for instructions. 

 

For the recommended steps on how to resolve issues when downloading or importing transactions, you can check this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop

 

For future reference, you can also check these articles below to learn more about managing bank feeds:

Don't hesitate to drop a comment below if you have additional concerns about downloading bank transactions. I'll be around to help. 

Experienced Member

Re: How do I clear and re-download the bank list? My bank is missing from bank feed setup. Bank s...

duplicate reply, please delete this message.

Experienced Member

Re: How do I clear and re-download the bank list? My bank is missing from bank feed setup. Bank s...

I appreciate your effort to help, but I am not trying to resolve that error. I get that error using the older/wrong bank entry. I need to clear the bank list and get Quickbooks to re-download it so that "America First Credit Union 4.5" shows up for me.

QuickBooks Team

Re: How do I clear and re-download the bank list? My bank is missing from bank feed setup. Bank s...

We appreciate your time in getting back to us, bruce10.

 

If you only want to delete the transactions in the bank feeds, you can follow these steps:

  1. Click Banking located at the top.
  2. Select Bank Feeds and choose Bank Feeds Center.
  3. Select the bank account and click the Transaction List button.
  4. Put a check mark on the transactions you want to remove and click the Batch Actions drop-down menu located at the bottom left.
  5. Choose Ignore, and click Yes to confirm.

I've got this link for reference: Add, Match and Delete Bank Feed transactions. Go to the Do you need to delete unmatched transactions from your Bank Feeds section.

 

Or else, check this article on how to disconnect bank feeds for an account in QuickBooks Desktop.

 

If you need further assistance with QuickBooks Online Banking, please let us know. We are always here to help. Have a great day!

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