Let's review why the Banking page doesn't download your bank transactions automatically, kfyong.
Interruptions between your bank's website and QuickBooks Online's connection can cause the Banking page not to download the bank transactions automatically. Here are the possible interruptions that I can think of:
- Unstable internet connection
- Your bank has a website maintenance
- Your bank added a security function that requires your attention
- Too much cache on your browser
- Our server has a scheduled maintenance
Let's ensure that you have a stable internet connection. After that, I'd recommend reaching out to your bank's support. They can verify if they have an ongoing maintenance or have added new security features. From there, we can start with the manual update to bring the missing transactions to QBO.
You can also use these articles for additional information:
If you're still doing the manual update after those steps above, we can do the browser troubleshooting to get rid of any cache related issue. Though cache accelerates the background process, it can also cause unexpected results. Here's how to do it:
- Open a private browser and log in to your account. It uses but doesn't store cache.
- If the Banking page updates automatically, we can go back to your regular browser and clear the cache.
- You can also use other supported browsers as alternative. Each of them uses different cache.
Our last option would be to contact our Customer Care Team if the same thing happens. They can pull up your account and further investigate this matter.
- Click Help in the upper-right corner and select Contact Us.
- Enter the details of your banking concern and select Let's talk.
- Select how you want to reach them (phone or chat).
- Enter the needed information to complete your request.
Keep us updated about this so we can help you more. We'll be right here to support you.
