I've got your back, @simpsonandcoinc.
You can simply void the sales transaction you record in QuickBooks Desktop to trigger the cancellation. Check it out:
- Open the payment.
- Go to the Customers menu, then Receive Payments.
- Note: If you are using sales receipts, go to Customers menu then Enter Sales Receipts.
- In the Receive Payments window, Click Find and use appropriate filter to search for the transaction.
- Go to the Reports tab and choose Processed Payment Receipt.
- Click Void then save the changes.
That's it! For more information on voiding or refunding a customer, check out: Void or refund credit card payments in QuickBooks Desktop
Just a heads up, you need to do this before cut-off time, 3:00 PM Pacific Standard Time (PST). If you've already passed it, you would need to get in touch with our Merchant Services Team. They can pull up your account in a secure environment and process the cancellation for you.
Shoot me a reply if you have any other questions. I'm here to help. Have a good day!