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Sajid_Rahim
Level 2

How to close QB Cash + Envelope Account

Hello, I am trying to close my QB Cash account which was opened by mistake. As a result, all payments from customers were being deposited to QB Cash account instead of my primary checking account. I was able to transfer those funds out of QB Cash and into my checking by following the steps below. Now how do I shut down QB Cash account? Also, there's a -$0.86 balance remaining in the account. Please see attached screenshot. Thanks!

  1. Go to the Cash Flow menu.
  2. In the QuickBooks Cash section, select Transfer money.
  3. Select Transfer out.
  4. In the From field, select your QuickBooks Cash account.
  5. In the To field, select the (+). Then select your connected bank account.
  6. Enter the amount you want to move out of your QuickBooks Cash account.
  7. When you're ready, select Finalize transfer.
6 Comments 6
MirriamM
Moderator

How to close QB Cash + Envelope Account

Thanks for performing some steps in closing your QuickBooks Cash account, @Sajid_Rahim.

 

Once your QuickBooks Cash account is $0 balance, you'll need to contact our Customer Care Team. They have the tools to help you settle everything. You can request a callback or messaging an agent. 

 

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

 

Moreover, to know more about QuickBooks Cash account, see this article: Learn more about QuickBooks Cash accounts and the Cash Flow menu.

 

Let me know if you need anything else or post again if you have any other QuickBooks issues. I'll be right here to help you. Have a great day.

Ronko
Level 1

How to close QB Cash + Envelope Account

I also want to close my account. I thought this would help me get paid quicker. THIS IS A SCAM! What business could possibly use this? My money has been inaccessible while I've been waiting for my bank to be verified. (The same bank I've been depositing to with QuickBooks for years.)

 

I can only transfer in $5,000 increments. I transferred yesterday but still don't see it in my bank account. Another 3-5 days? REALLY??? Now it says I've reached my max for the week at $50,000. So another week to get the other $50,000. REALLY???

 

I have reached out to chat and after spending an hour with them, they could do nothing. This was a major mistake and I am loosing business 2 weeks in a row now for this. How does this help anyone? These spending limits are ridiculous.

 

I want this closed and I want my money now!!!

t roberts
Level 1

How to close QB Cash + Envelope Account

Please help! I have been trying to get my account closed for a few weeks now. I have called. They said they closed the account after I made a final transfer. They did not close the account. Then I received $1.95 in interest. I transferred that...still not closed. I've tried calling half a dozen times. Was dropped 5 times and then told the account would be closed. IT IS STILL NOT CLOSED. Quickbooks, please contact me directly at [email address removed] and/or close this account! Thank you! 

MaryLandT
Moderator

How to close QB Cash + Envelope Account

This may not be an easy process for you, t roberts.

 

Let me help ensure you're able to close your QuickBooks Cash account. You need to close your account before the end of your statement cycle. Doing this will prevent earning any interest.

 

Make sure to zero out the balance and if you move out the money, it takes 2 - 5 business days to process the transfer.

 

I suggest contacting our Payments Team so they can look it up for you. I want to make sure this is taken care of, but we must protect sensitive data in this public forum.

 

I know you already contacted our Support, but I recommend getting in touch with them again. They can pull up your account and check the status of it. Refer to the number in this article: Contact Payments Support.

 

I'll be adding some related articles about this topic that might help you:

Kindly update this thread after you contact our Support. I want to make sure this is resolved and I'll be right here to provide further help.

J Beals
Level 1

How to close QB Cash + Envelope Account

I've been stuck with this account as well because it sold itself daily on the app as a "quicker process" to receive my money. Instead it's a "bank account" I didn't want and is just an inconvenient middle man that takes longer to get to my real account. And you make it near impossible to get rid of. I was disconnected several times and spent hours to be told I could close until my first bank transfer and needing the card in hand which hadn't arrived. If I want to cancel it, you should honor that. I'm beyond frustrated and ready to use any other service at this point

MashaGrinev
Level 1

How to close QB Cash + Envelope Account

Exactly the same experience... This is a SCAM and they don't let you close QuickBooks cash account.

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