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vmckenny
Level 1

How to fix Something's not quite right Select a bank account for this deposit

 
5 Comments
Angelyn_T
QuickBooks Team

How to fix Something's not quite right Select a bank account for this deposit

Hello there, @vmckenny.

 

I'm here to help fix the problem you're getting when recording deposits in QuickBooks Online (QBO).

 

If you're on the Bank Deposit screen, you must add an account under the Account section at the upper-left corner of the page and under Add funds to this deposit.

 

Please see attached screenshots for additional reference.

c6 select an account1.PNG

c6 select an account2.PNG

c6 select an account3.PNG

 

On the other hand, to learn more about recording deposits in QBO, you can check this article: How to Record Bank Deposits in QuickBooks Online.

 

Please feel free to add a post/comment below if you're referring to something else and if you have any other QuickBooks questions. I'll be always here to help you!

sf1283
Level 2

How to fix Something's not quite right Select a bank account for this deposit

QB Team - Here's a new one for this thread we are experiencing, this time there is no dropdown to select a bank account from our "match" invoice process in our Paypal bank, PLEASE HELP:

 

JenoP
QuickBooks Team

How to fix Something's not quite right Select a bank account for this deposit

Thanks for sending us a screenshot of the error, sf1283.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve the PayPal issue.

 

Start by using a different browser and log in to QuickBooks from there. This will let us check if a browser issue is hiding the drop-down list to select a bank account. You can use any of these compatible browsers:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

Then, go back to the Banking page and check if you can already see the bank account option.

 

Once successful, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're causing the error. 

 

I'll revisit this thread in case you need more help. 

sf1283
Level 2

How to fix Something's not quite right Select a bank account for this deposit

Tried doing as you suggested on the other browsers, still got the same errors.  I've also cleared the cache on my current browser.  Even on my QBO app for Mac, I get the same error.  BTW, as I mentioned on my initial help request, there is no Bank Account drop down box in the screen shot to select, so this makes this error extra strange.  Please advise.

AlexV
QuickBooks Team

How to fix Something's not quite right Select a bank account for this deposit

Thank you for following the troubleshooting steps provided by my colleague, sf1283.

 

I'd suggest contacting our Customer Support team. This way, they'll be able to check further the root cause of this error.

 

  1. Go to the Help icon and select Contact us.
  2. Enter a brief description of your concern. Then, click Continue or Let's talk.
  3. Choose either Start messaging or Get a callback.

If you have other concerns, please reply to this thread.

 

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