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Join nowHi akkayakcompany,
I've checked our records and haven't found an open ticket for this bank. It could be that the other users didn't report this behavior to our Support team. I would recommend contacting them to report this. That way, they can use a screen-sharing tool to gather more data for investigation purposes. However, you can also try some troubleshooting steps first to see if they will resolve this issue.
Please check out this article: What to do if you see a bank error or can't download transactions? You'll want to do the manual update and edit the sign-in info steps. Don't change your sign-in info though. Just edit and save it to refresh your connection.
If nothing will work, please contact our Support from 6 AM to 6 PM PST, Monday through Friday.
Let me know if you have other questions about online banking.
Hi Jess,
It seems to be an infrastructure issue as that did not solve the problem. Tier 2 tech support from Northrim said it is a known issue.
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