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A warm welcome to the Community, jameselewisinc.
To download your QuickBooks Online data smoothly, you'll need to set up your Internet Explorer's security settings and Run as Administrator. Let me walk you through the process.
Step 1: Set up security settings in Internet Explorer:
Step 2: Set up QuickBooks Desktop for the export:
For the detailed steps in preparing your online data, check out this article (proceed to Step: 3): Export and convert your QuickBooks Online data to QuickBooks Desktop.
Things will look different after you export your data to QuickBooks Desktop. To know the limitations when converting your files, you can go through this write-up: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.
Please get back to me if you still need help with the steps. I'll be around to lend a hand. Keep safe and have a good one!