I created Sales Receipt #100 and entered "55 "in the "Reference No." box. The Account Register now displays "100" as the "Ref No". Can I make the Register display "55"?

phil562 · ‎February 09, 2020

Kristine Mae · ‎February 10, 2020

I've replicated your issue on my sample company file, Phil562.

The sales receipt's reference number is the same when I check the transaction in the register. This unexpected behavior can be caused by too much cache. We'll try a few steps to fix it.

To start with, let's open QuickBooks Online using a private/incognito window. This will help us spot web issues. These are the keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If the reference numbers matched already, go back to the main browser, and clear the cache. We advise our customers to clear them out now and then. This will prevent the system to behave differently.

In addition, you can use a different web browser like Google Chrome or Mozilla Firefox.

Regarding the reference number column, good observation, though. You still have to open the transaction to get the information. I'll share your concern to our management team. They will submit this to our software engineers for assessment. A reference number column on the General Ledger might be added in future updates.

You can keep us updated after trying the steps. We're just right here to help you.

View solution in original post

Rasa-LilaM · ‎February 09, 2020

Let me welcome you first to the Online Community, phil562.

If you mean by changing the REF NO. from 100 to 55, yes, the option to change it is available. The steps are simple and easy.

Here’s how:

Go to the Accounting menu on the left panel to select Chart of Accounts.
On the All Lists page, click the View register link to the account you’re working on.
From there, choose the sales receipt to expand it.
In the Ref No. field box enter 55 and then hit the Save button.

If you encounter any hurdles, I'd appreciate any extra details you have so I can provide the steps to move forward. Looking forward to your response. Thanks in advance.

phil562 · ‎February 10, 2020

Thanks for the quick reply -- much appreciated.

What's puzzling to me is why the Ref No in the account ledger does not match the Ref No in the Sales Receipt -- and beyond that, why the column options in the account ledger don't allow the Sales Receipt Ref # to be viewed automatically.

Having to go in and manually edit it each time feels pretty clunky.

Kristine Mae · ‎February 10, 2020

I've replicated your issue on my sample company file, Phil562.

The sales receipt's reference number is the same when I check the transaction in the register. This unexpected behavior can be caused by too much cache. We'll try a few steps to fix it.

To start with, let's open QuickBooks Online using a private/incognito window. This will help us spot web issues. These are the keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If the reference numbers matched already, go back to the main browser, and clear the cache. We advise our customers to clear them out now and then. This will prevent the system to behave differently.

In addition, you can use a different web browser like Google Chrome or Mozilla Firefox.

Regarding the reference number column, good observation, though. You still have to open the transaction to get the information. I'll share your concern to our management team. They will submit this to our software engineers for assessment. A reference number column on the General Ledger might be added in future updates.

You can keep us updated after trying the steps. We're just right here to help you.

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I created Sales Receipt #100 and entered "55 "in the "Reference No." box. The Account Register now displays "100" as the "Ref No". Can I make the Register display "55"?