Thanks for taking the time to contact the Community. I want to make sure you get the support you deserve.
If you'd like, I can pass along any feedback you have to the appropriate channels so you're able reach a point of resolution as quickly as possible.
Additionally, if you need to discuss sensitive information, you may want to call in to speak with an agent so they can review any of your open cases. Follow this link to access the contact information for QuickBooks Online: https://help.quickbooks.intuit.com/en_US/contact.
I wish you and your business continued success. Please let me know if you have any other questions. Enjoy your day.
Try the office of the president
Surprisingly, they don't actually have a complaints department. I'd have thought it would be very busy.
I also would like to email complaints dept
Chat arrange a call back on taking my QB PC to QB Online all sorted for 7.30 last Friday cancelled at 7.29 as the lady that it had been arrange with was in US and they are not allowed to all UK , so we email a few time but still not help
today was give a new phone number after 20 mins some in far east told me they need to transfer my call and after another 10 mins line went dead, so a total waste of two hours on Friday and another hour today , BUT QB just does not care
I'm here to offer assistance to your concern, @Richmond200.
Just to verify, are you trying to convert your QuickBooks Desktop UK into the online version? If so, our UK team is the right support that you can ask help for your issue.
Before I'll route you to them, you can first review some information before converting your file. This will ensure the legacy file as clean slate prior to converting it into QuickBooks Online. You can see this article for more information: Conversion Checklist.
Please take note that not all data in the desktop version can be imported into QuickBooks Online. You can check out the import limitations and feature differences between the two products. I'm also including this useful guide to help you get it done.
If you'd still need assistance from our support team, you can either contact them through this link or by performing the steps below:
This will get you in the right direction, @Richmond200.
I'll be around to help if you have other concerns. Have a good one.
I would like the address of someone from this company that can actually resolve a problem. I want to file a complaint and believe it or not I'd actually want Quickbooks to do something other than connect to my computer and have me go over and over and over the same steps again. The support department couldn't fix my problem and so their solution was to hang up on me. What in the world am I paying for every year you bill me $300 and tell me I have support in 4 years I think I've called support (another complaint but I won't go into that right now) 4 times. It's not like I'm a problem child here I have a simple question and they spend time going through my computer like their looking for an error. Personally I think they're just killing time myself. It's not a error I have a question you guys and hanging up on me will not make me go away. There is a way to get to the top of this organization and soon I'll find it. Next time I spend an hour looking for the support phone number and finally use the most convenient end run to get connected to support I'm taking names be they fake or otherwise at least when they lie to me I can pretend that I don't know their giving me some fake name and pretend I'm satisfied just to get bumped and bumped until finally there is no more bumps to be had and maybe talk to someone there that can do something about this mess I purchased.
this isn't the area I posted to I can't believe the amount of misdirection you people will go to ignore your customers.
Your not the only boat in the sea there's plenty of others to choose from
I want to take care of this myself, @goyetteroy.
Can you share the reason for calling phone support? Knowing more about it will help me conduct further investigation and provide the most accurate resolution.
I know how inconvenient this is for you. Rest assured that the feedback regarding your experience with our agents was shared with the appropriate department and team members.
Every problem involving our products and services if not resolved on the first call is escalated. The customer is given updates through their email on file. If you haven't received any notification, I recommend checking the spam and junk folders.
In the meantime, please comment down below the details of your concern and I'll get back to you.
I’m only a post away if you need help. Take care!
Worst customer service ever. They honestly don't care about their customers
Hello there, @Worstexperienceever,
This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you.
Please update this thread by clicking Reply so I can provide the details you need on your QuickBooks account. I'd also appreciate if you could have a bit more information so that we get to the bottom of this.
Thank you and I'll be waiting for your reply.
Today I created a new account of QB Online and accidentally created and was billed for Two accounts. When I called to cancel one of the accounts, I was on the phone for 48 minutes. The agent did not listen to what I was asking. When I asked for a supervisor she said she could complete the task. Totally unprofessional and very frustrating. I may cancel the correct account after a month and switch to another accounting software such as Account Edge Pro, which I have used with other companies. Too bad their customer service is SO bad.
If you know of a comment/complaint site, I will be glad to leave a comment.
Hi there, mccall.
I appreciate you for voicing out your experience with one of our agents. Time is essential to run a business, and I can see that you need to get your issues resolved as quickly as possible while waiting on the line. We don't have a complaint site, but rest assured that the feedback you've shared is submitted to the appropriate department.
Also, in case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.
Thank you for your feedback, and please know that the Community has your back if you need assistance. Wishing you and your business continued success.
I'm surprised at that because you're excellent at providing bad service. Probably one of the best things you're good at is providing bad service. If fact you're so good at providing bad service I'm surprised you don't have a marketing campaign promoting it.
As an example, look at this thread count how many QBO people have responded. not one of them have provided an email address. worse still one of them removed the only email address I managed to find.
That's taking bad service to the next level and should be rewarded.
I actually found the office of the presidents email address, but it was taken down by QBO customer care team, a missnomer if ever there was. They did however respond to my email and told me QBO doesn't actually have a complaint's department. I replied expressing my surprise as I thought it would be exceedingly busy.
Let me know how that other software is :)
This isn't the kind of experience we want you to have, and I'm here to make it up with you, @howardjennings.
You can directly send your complaint to the office of the president: OfficeofthePresidentVoiceoftheCustomer_@intuit.com
Or you can check our executives' webpage and send an email from there, depending on your concern. Here's the link: https://www.intuit.com/company/executives/.
Know that the Community and I are here to help with anything you need. You can always share your concerns here. Feel free to mention me and I'll lend you a hand, however, I can.
I must say that seems a little harsh. For that to be true, they'd first have to have realised that we ARE customers. I'm not convinced that penny has dropped yet.
Good luck old chap
Thank you so much. If only you'd been employed last November you could have given it to me then and I wouldn't have had to find it myself in March.
Let's hope that those who need it see your post before the moderator does and removes it. Like they did when I posted it. I guess they found out how busy a complaints department really would be.
Thank you for the link however I should have written the help I need is for desktop not online, and secondly I don't want their help I want to file my dissatisfaction in their support.
I'm not entirely clear as to who you are. If your another customer then I'll gladly take your assistance but clearly someone at QuickBooks owes me a phone call to address my concerns. My support renewal is coming up fast and I'm in a good mind not to renew this year simply because the $300 dollars can be put to much better use within my small company.
However I have what should be a very simple question.
Where can I find the codes used to withdraw information like Customer Name, Customer Address etc from Quickbooks into a template that I'm able to create in Quickbooks? I can't find a list of these codes and without them the feature of creating a template in MSWord for use in Quickbooks is totally useless. I have talked to support 4 times now and they don't understand what I want and this is so basic that it defies logic that they don't understand.
What type of information would you like. I'm posting to a public area here am I not? This is a customer driven discussion or at least I thought it was. Do you work for Quickbooks because I find it strange that customers are so quick to respond yet Quickbooks is impossible to contact for support even when you pay for support. I specifically pay for support from this company they charge me every year the price of purchasing the software as if new every year I pay for this yet every time I need support I can't find a number to call so I end up calling their sales department and getting transferred around and now they simply hangup on me.
Just a little information here for you. I worked in the software industry for 20 years. I've held positions from level 1 tech support, to network administrator, to manager of software development. I've written software support agreements for more than one software program, (with legal assistance of course). I think I know a thing or two about software and hardware support maybe it's all changed since I've worked in the industry? Nope it hasn't changed at all and support is support and support is customer service. The bottom line is customer service. I can't find a number for customer service for Quickbooks its simply not available.
I need more information from you who are you what is your association with Quickbooks and if your a customer I'm not sure you can help me nor am I sure I want your help. Please understand I want some value for what I have paid for and I honestly don't think another customer is providing me with the level of service that I was lead to believe I paid for. Once again don't get insulted there's a principal involved here that needs to be addressed and so far in four years of owning this software it isn't be addressed and I'm beginning to think that Intuit is stealing from me and I'm thinking about expressing my concerns with the State's Attorney General and see if maybe he might agree with me and begin to investigate this issue.
Why does Intuit not publish the phone number to call for support or customer service?
Well looks like Howard has found the assistance he required. I don't know if the links he got worked for him or not but let's hope that do.
Strange how I posted the original issue yet Howard got the answer no one has offered me a link to the executives web site.
I'm a customer, for now.
Just to clarify I assume you're trying to create a custom form (invoice). That's pretty easy, if a little limited.
That will give you a zip folder with some docs, inparticular the one that give you the field names and codes. I've attached it here for you.
By the way. the instructions i gave you are for QBO US version.
Once you have the codes you need, you'll need to insert them in your word doc and then import it as a new style. during the import QBO will give you the oportunity to map your fields to QBO. If you used the QBO tag it will do it for you, but if you've used your own i.e. <blokes name> you'll have to map it to the correct QBO field. it's easy once you see it.
I think were on two different versions of Quickbooks my quickbooks is desktop and does not have any gear icon.
The zip file download works however the documents within it do not load in adobe pdf reader nor do they open in either of the two other pdf readers I have on my machine.