I had a payment disputed on QuickBooks so it never deposited into my account, even though it's showing as "approved." Haven't been able to get help from chat. Need help.

cedric.nicenwa · ‎November 05, 2020

MadelynC · ‎November 06, 2020

Let’s get this transaction settled, @cedric.nicenwa.

QuickBooks automatically marked the transactions as Paid once processed. Since the amount isn’t posted on your account yet, we can trace it first to make sure.

There are times banks hold a deposit for some reason. Certain institutions may put a hold because it needs to be completely verified, especially for new accounts.

I recommend contacting our Payments Support team to assist you further with this matter. They have tools that can access your account for verification and able to determine the cause of delay.

Please know that our supports are most available during weekdays from 6:00 AM to 6:00 PM. They also cater customers by the weekend but only Saturday starting from 6:00 AM until 3:00 PM.

Here are the steps to contact them:

Select the Help menu.
Click Contact Us.
Enter this statement on the box, “Funds isn’t available and the transaction is already marked as Paid.”
Choose to Get a callback.

I’ve added an article here about categorizing transactions in QuickBooks Self-Employed. This helps organize your income and expense entries in the program.

The comment section is always available if you have additional questions. It's my pleasure to help you further. Have a great day.

View solution in original post

Nick_M · ‎November 05, 2020

Hey there, cedric.nicenwa.

Thanks for dropping by the Community this morning, I'm happy to help. My suggestion to you would be to manually record the payment. To do so, you can follow these steps:

Go to the Transaction menu and select Add Transaction.
Enter the amount and a description.
Select the Select a category menu. Select the best category to organize your transaction. Learn more about categories.
If you have a receipt, you can drag and drop it onto the form.
When you’re done, select Save.

I also suggest running this by your accountant so they can assure you that your books are correct. If you don't have an accountant, visit this link and you can find a pro advisor who is not only an accountant but also a certified expert in all things QuickBooks.

If you have any other questions, please, don't hesitate to reach out here. Thank you for your time and have a lovely day.

cedric.nicenwa · ‎November 06, 2020

To clarify, it's showing as PAID on my QuickBooks transactions. The problem is that I never got the money into my account and it's been about a month now.

MadelynC · ‎November 06, 2020

Let’s get this transaction settled, @cedric.nicenwa.

QuickBooks automatically marked the transactions as Paid once processed. Since the amount isn’t posted on your account yet, we can trace it first to make sure.

There are times banks hold a deposit for some reason. Certain institutions may put a hold because it needs to be completely verified, especially for new accounts.

I recommend contacting our Payments Support team to assist you further with this matter. They have tools that can access your account for verification and able to determine the cause of delay.

Please know that our supports are most available during weekdays from 6:00 AM to 6:00 PM. They also cater customers by the weekend but only Saturday starting from 6:00 AM until 3:00 PM.

Here are the steps to contact them:

Select the Help menu.
Click Contact Us.
Enter this statement on the box, “Funds isn’t available and the transaction is already marked as Paid.”
Choose to Get a callback.

I’ve added an article here about categorizing transactions in QuickBooks Self-Employed. This helps organize your income and expense entries in the program.

The comment section is always available if you have additional questions. It's my pleasure to help you further. Have a great day.

cedric.nicenwa · ‎November 07, 2020

I was finally able to talk to someone over the phone. They explained to me that the customer likely had disputed the payment or their bank; so the best thing was to reach out to them to find out why or if they were aware of the payment not going through, and then to delete and re-issue a new invoice.

That is exactly what I did.

The client wasn't charged for the original so was happy to pay the newly created invoice after I explained the situation. Thanks.

pbb2 · ‎December 14, 2020

Why doesn't Quickbooks notify us when a payment does not go through? I have had this issue a couple of times when a customer attempts to pay with a savings account (evidently Quickbooks doesn't like that type of account, refuses the payment, and marks the payment as "disputed"). The customer and I think the payment is made and wait a week for the deposit which never happens. I then have to send the invoice again with an explanation. This makes a significant delay in receiving payments, when in fact, the payment was made, but the customer nor I were not notified of Quickbooks refusal to accept this type of payment.

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I had a payment disputed on QuickBooks so it never deposited into my account, even though it's showing as "approved." Haven't been able to get help from chat. Need help.