I have multiple biz accts in Chase and multiple QBO accounts. I cant connect a new bank acct to a new QB account. it is share in chase but not showing in QB

Hi there, toren-brandsthat.

If you're connecting cards with a parent - subaccount setup, you'll only need to connect the parent or the sub-accounts. The same thing goes when you connect them to other QBO accounts. See more details about bank or credit card subaccount setups.

Alternatively, you can upload transactions in QBO. 

Please let us know if you need more help with connecting your accounts.

Thank you for the quick reply - I did not clarify the problem clearly. Her is the situation

I have 2 different businesses, 2 accounts in chase, I login to chase through the same user to see these 3 accounts.

I have two Quickbooks acounts that were setup a while ago. I connected each QB account to chase (using the the same and only chase user) and the two quickbooks account sync nicely with chase.

I now opened a 3rd business, and added a new business account to chase

I just created a new QB account and went through these steps to link the new bank account.

1. under banking I click connect account, select chase, login successfully, select the new chase bank account, see a confirmation from chase that now QB will have access to the 3 accounts, confirming, the QB window is back in focus, but not showing the new checking account that I need to connect.

not sure where the problem is.

make sense? not sure what I'm missing.

thank you for helping.

Welcome to the Community, @toren-brandsthat.

Thank you for providing clarifications about your banking concern. We want to help you connect the third business account in QuickBooks Online.

However, we need some confirmation if an error message occurs during the process or just the account missing. This way, we'll be able to check if there are similar reports from other users.

For now, I suggest you try to delete and recreate the third account from the Chart of Accounts. Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Chart of accounts.
3. Search for the newly created account.
4. Press the drop-down arrow next to View register.
5. Choose Make inactive (reduces usage). 
6. Create another account.

Once done, you can try connecting the third business account again. If the problem persists and there's no error encounter, I suggest you proceed with contacting our QuickBooks Support Team.

One of them will need to take over and provide further assistance connecting the account. Please follow these steps:

1. Click the Help icon at the top to open the Search window.
2. From there, scroll down to choose the Contact us button.
3. Input the issue /topic in the field box and then tap the Let’s talk option.
4. This will lead you to the contact information window.
5. Pick how you want to reach out to our support team: Chat or Get a callback.

In the meantime, you can check the following articles for some information about bank feeds, as well as fixing errors you may encounter:

• Connect bank and credit card accounts to QuickBooks Online
• Find your bank when you connect to online banking
• What to do if you see a bank error or bank transactions won’t download

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

I have the same issue.   It seems to be a problem at Chase.   When I try to add an account to another QBO login I am not able to select the account I want, it says it is already connected to QBO.  Very annoying.  I have three other QBO accounts that are connected to Chase with the same login, not sure why I cannot select this new account.

Thank you for sharing your situation on this thread, erbrel.

I'll share some steps to get this sorted out.

Before doing so, you'll want to sign in to your bank's website and review any updates regarding the connection.

In QuickBooks Online, we can do the basic troubleshooting steps. Doing so will help us investigate if this is caused by a browser-related issue.

To start, let's open your QuickBooks Online account on a private browser or incognito. This mode will not save your browsing history.

Here are the keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, go to Transactions > Banking and try to connect your Chase Bank account. If you're able to connect the account, go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites.

Finally, restart your browser to refresh the settings. Alternatively, try using a different supported browser. 

I'm also adding this article for reference: Connect bank and credit card accounts to QuickBooks Online.

If there are no issues on the bank's end, and you're still unable to connect the account, please contact our Customer Care Team. They can review your connection and help you further.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

Please keep us posted on how it goes after trying out the steps above. We'd like to make sure this is resolved for you. Take care and stay safe.