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Established Member

Imported paypal transactions which include fee reversals due to refunds. QB is trying to subtract them though, when they are actually a credit. How do I solve this?

 
12 Comments
Moderator

Good day, payments. I appreciate you checking in with us....

Good day, payments.

I appreciate you checking in with us. I'm here to help point you in the right direction how QuickBooks Online (QBO handles PayPal transactions.

 

QBO uses details available from PayPal to determine what category to assign to each transaction. Since these fees should be a credit to the customer, you can check the PayPal settings by following these steps:

 

From the App Center:

  1. Log in to Intuit App Center.
  2. Select the My Apps tab.
  3. Locate the Sync PayPal app card and select Settings.

Within QuickBooks Online:

  1. Select Apps from the left menu.
  2. Choose PayPal app at the top.
  3. Choose Settings at the Action drop-down.
  4. Click on Edit in the App Settings section.
  5. In the Expense Type for funds received through PayPal section, select the Credit Card account from the drop-down box.

To learn more about PayPal, you can refer to these articles: 

That will do it. This should answer your concern today. Please let me know if you have further question. I'll be here to keep helping. Have a great day.

Established Member

Re: Good day, payments. I appreciate you checking in with us....

Hi,

 

This does not work for me. When I select settings as you described (in step 4 for quickbooks online), it takes me back to the connection screen and tries to reconnect with paypal all over again. It does not actually take me to any kinds of settings. Then it tries to reconnect but says I already have a connection (which of course I do)...

QuickBooks Team

Re: Good day, payments. I appreciate you checking in with us....

It's good to hear from you again, MikeFFG.

 

Thanks for getting back to us and sharing the result of the awesome solution provided by my colleague, JaneD. Allow me to join the discussion and ensure you're pointed in the right direction for determining why your transactions aren't categorized properly.

 

I'd love to check the App settings for you and resolve this right away. However, the resources necessary to accomplish this is under our Technical Support Team, so I highly recommend reaching out to them.

 

Here's how you can reach them:

  1. Click the link to go to the Official Intuit Contact page.
  2. Select QuickBooks Online.
  3. Choose Running your business in QuickBooks, then Banking.
  4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.

Please know that I'm always here to provide help and answer any questions that you may have, so don't hesitate to reach out to me again. Thanks for coming to the Community, wishing you and your business all the best.

Established Member

Re: Good day, payments. I appreciate you checking in with us....

I am having the same issue. Were you able to get this resolved?

QuickBooks Team

Re: Good day, payments. I appreciate you checking in with us....

Thanks for joining this thread, Sixdeuces.

 

I want your concern about Paypal transactions gets taken care of.

 

Have you tried performing the steps provided by my colleague, JenD? If not, I suggest trying it out. The recommended step helps resolve those imported Paypal transactions that are incorrectly categorize.

 

If you're unable to do this, I recommend you get in touch with our Care Support Team so they can take a closer look and further investigate this for you. As provided by my colleague @AldrinS, here's how to get their contact information: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contact
  2. Select  QuickBooks Online.
  3. Select a category under “What can we help you with?”.
  4. Scroll down the page, then click the Get Phone Number.

Keep in touch if there's anything else you need or questions while working with QuickBooks. I'm always happy to help.

Experienced Member

Re: Good day, payments. I appreciate you checking in with us....

Were you able to get this resolved? I'm having the exact same issue. Thanks

QuickBooks Team

Re: Imported paypal transactions which include fee reversals due to refunds. QB is trying to subt...

Thank you for joining the thread, @devo1_1998.

 

Allow me to join the thread and help share additional information about handling PayPal transactions.

 

You can try following the steps provided above to resolve the incorrectly categorize imported PayPal transactions. If it won't work on your end, I recommend contacting our Support Team to check the transactions further. Our Support has the chance to pull up your account securely and can investigate this further for you.

 

For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

 

Please know that I'm always here to help if you have any other QuickBooks concerns, don't hesitate to add a post/comment below. Have a great day ahead!

Active Member

Re: Imported paypal transactions which include fee reversals due to refunds. QB is trying to subtract them though, when they are actually a credit. How do I solve this?

I am having this same problem, and the solutions proposed by Quickbooks do not work for me.  The only way I have figured out to fix it is to manually include the fee reversal as a "negative expense" in the refund transaction (so if the refund is -$100 and the fee reversal is $3, you will include the $3 as a negative in the expense, for a net refund of $97).  It will give you an error saying that the transaction balance doesn't match what was imported, which you have to say ok to.  Then you need to exclude the separate line item for fee reversal that quickbooks imported in the wrong direction.  Your quickbooks balance should match your paypal balance after that.

 

This is probably not the "right" way to do this...but it's a workaround until Quickbooks figures it out.  

Active Member

Re: Imported paypal transactions which include fee reversals due to refunds. QB is trying to subtract them though, when they are actually a credit. How do I solve this?

We have the same issue, hope they figure this out soon, but it's been a while doesn't seem like it's a priority.

Highlighted
Moderator

Re: Imported paypal transactions which include fee reversals due to refunds. QB is trying to subt...

Hello FLQP,

 

Welcome to the Community.

 

We are working on fixing any issue QuickBooks may encountered right away. With regards to your concern, there's a need to configure the PayPal map account setting. I'll quote the previous answer for you: 

 

Within QuickBooks Online:

  1. Select Apps from the left menu.
  2. Choose PayPal app at the top.
  3. Choose Settings at the Action drop-down.
  4. Click on Edit in the App Settings section.
  5. In the Expense Type for funds received through PayPal section, select the Credit Card account from the drop-down box.

 

If you have any questions, please let us know. We'll be right here to help. 

Established Member

Re: Imported paypal transactions which include fee reversals due to refunds. QB is trying to subt...

Unfortunately, the instructions as outlined simply don't work. After step 3, you either get pushed to the dashboard (using the app) or to your PayPal bank account (using browser).

 

From the bank account view, if you hit the edit icon near the account name you can get to a settings page, but it does not include the "Expense Type for funds received through PayPal section" as outlined.

QuickBooks Team

Re: Imported paypal transactions which include fee reversals due to refunds. QB is trying to subt...

Thanks for getting back to the QuickBooks Community, Sixdeuces.

 

I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate you for following the recommended steps provided by my colleagues. In this case, I encourage you to contact our QuickBooks Online Support Team. They have the tools to do a screen-share and investigate it further. 

 

Here's how you can contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

For additional reference, you can check this article: Use the Connect to PayPal app

 

Please know that you're always welcome to post if you have any other concerns about the paypal transactions. Wishing you and your business continued success.