Re: Instead of banking I get a message that Quickbooks shoes are untied. What does that mean?
Thanks for sharing the error, BLG2018.
I'll add more details about the message you've got. This error usually shows if there is a temporary connection issue between your bank and QuickBooks Online (QBO).
Let's try some basic troubleshooting to resolve this. It is recommended to use a private browser. The cache can get jammed up with older data from time-to-time, potentially causing errors in QuickBooks Online.
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
You can also use different browser that works best with QBO such as Google Chrome, Mozilla Firefox, Microsoft Edge and Safari 11 or newer.
I'm here to point you in the right direction for support regarding this issue you mentioned.
If you've already tried the steps provided by my peer, @PreciousB above, I suggest contacting our Technical Support team for assistance. You can report the issue you have, so they can further investigate it on your behalf.
Log in to your QuickBooks Online (QBO) company.
Click the Help menu.
Select Contact us.
In case you encounter any issues with your online bank not downloading any transactions, follow the steps in this article: What to do if bank transactions won’t download. It lists the steps on how you can manually download transactions from your online bank and then upload it to your QBO company.
Don't hesitate to post a comment below if you have other questions. I'll be sure to get back to you.