Memo information from remote check deposits at Bank of America

JoJoC · ‎August 03, 2020

When we scan checks to our Bank of America(BofA) account, we enter a reference to the payor so we can apply the funds to the right debtor on QBO. Unfortunately QBO does not show this reference with the upload.

To solve this, we have to update manually each deposit by opening each check image and update the BofA description, then download the info into excel to enter in Quickbooks. Very tedious.

I called BofA and of course, they tell me to call QBO. So here I am!

Does anyone know a way to get the memo field from BofA, without the excel exercise? I doubt it because that field shows as Preencoded Deposit on their own statement.

I ask just in case, as there has to be many others facing that issue.

Thanks in advance for your feedback.

BettyJaneB · ‎August 04, 2020

Hi there, @JoJoC.

You got me here to share some information on how bank transactions are being posted in QuickBooks Online.

QuickBooks is dependent on the details that are provided by your financial institution. At this time, the system is unable to recognize the reference numbers that are entered from the checks.

To have the figures show up on your transactions in QuickBooks Online, you'll need to enter them manually, like the process that you're currently doing.

I can see the importance and the convenience of having the check reference number to reflect directly into QBO. Know that our developers are constantly considering new functions to be added to the program.

You can always visit our QuickBooks Online Blog site to be updated with our latest happenings and enhancements.

Lastly, here are some great articles that can guide you in categorizing your bank transactions correctly so you can reconcile them smoothly:

Let me know if there's anything else that I can assist you with. I'll be right here to help. Have a good one!

View solution in original post

BettyJaneB · ‎August 04, 2020

Hi there, @JoJoC.

You got me here to share some information on how bank transactions are being posted in QuickBooks Online.

QuickBooks is dependent on the details that are provided by your financial institution. At this time, the system is unable to recognize the reference numbers that are entered from the checks.

To have the figures show up on your transactions in QuickBooks Online, you'll need to enter them manually, like the process that you're currently doing.

I can see the importance and the convenience of having the check reference number to reflect directly into QBO. Know that our developers are constantly considering new functions to be added to the program.

You can always visit our QuickBooks Online Blog site to be updated with our latest happenings and enhancements.

Lastly, here are some great articles that can guide you in categorizing your bank transactions correctly so you can reconcile them smoothly:

Let me know if there's anything else that I can assist you with. I'll be right here to help. Have a good one!

JoJoC · ‎August 05, 2020

Thank you for your quick reply. I have confirmed with BofA since then that the problem is on their end.

ACH, Zelle, Pop Money is the way around.

I appreciate your assistance

Candice C · ‎August 05, 2020

Good Morning, @JoJoC.

I'm so glad that you were able to receive some information about this issue. If you have any other questions or concerns, please don't hesitate to ask.

The Community is always here to have your back. Have an amazing week!

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Memo information from remote check deposits at Bank of America