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Level 3

Merging two Item Receipts

One of our vendors will often send us purchase in separate deliveries. Then, they will invoice us once, essentially tying two item receipts to one invoice. Our workaround, since I do not see any real way to solve this, was to delete one item receipt and receive the items on the other item receipt, therefore merging the item receipts. 

 

The problem is, and you can see it in the attached image, that the item receipt window will forget that re-received item is tied to a PO, and the PO window will show the item still not received, though you can clearly see it is on the Item Receipt. 

 

Is there a fix for this or a better way to go about it?

 

Thanks

Solved
Best answer 10-16-2018

Accepted Solutions
Moderator

Re: Merging two Item Receipts

Hello there, Ashley65.

 

I've checked here and we haven't received any reports going on with the purchase orders and item receipts. Since we have limited access in this public space, I recommend you give us a call.

 

Our Phone Support Specialists will be able to further investigate the issue with your QuickBooks product. Please reach us through these steps:

 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact

2. Choose your QuickBooks Desktop version.

3. Select a topic.

4. Scroll-down and click the Get Phone Number option.

 

I'm here anytime you need help with your PO concern. You can reach out to me by clicking the Reply button below.

View solution in original post

5 Comments
Moderator

Re: Merging two Item Receipts

Welcome aboard to the Intuit Community, Ashley65.

 

Right now, you're unable to merge two item receipts automatically in QuickBooks Desktop. This would be a great suggestion since I believe that the more flexibility the product has, the more it will appeal to a wider audience.

 

The more suggestions received, the easier it is to improve our products. So for this reason, I recommend that you send feedback through these steps:

 

1. Click the Help tab at the top menu bar.

2. Select Send Feedback Online.

3. Click Product Suggestion.

4. Enter your suggestion.

5. Click Send Feedback.

 

If there's something else that you need concerning your QuickBooks Desktop, let me know. I'll be sure to get back to you.

Highlighted
Level 3

Re: Merging two Item Receipts

Hello and thank you for the response. I respectfully disagree with you - this should not be classified as a product suggestion. This is Quickbooks malfunctioning as item receipts are unlinking from POs, and should not be voted on in a popularity contest.

 

Although product suggestions should be voted on based on popularity, product issues should not. If it is broken, it should be placed on a list and fixed when it's possible. 

 

Thanks for your help.

Moderator

Re: Merging two Item Receipts

Hello there, Ashley65.

 

I've checked here and we haven't received any reports going on with the purchase orders and item receipts. Since we have limited access in this public space, I recommend you give us a call.

 

Our Phone Support Specialists will be able to further investigate the issue with your QuickBooks product. Please reach us through these steps:

 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact

2. Choose your QuickBooks Desktop version.

3. Select a topic.

4. Scroll-down and click the Get Phone Number option.

 

I'm here anytime you need help with your PO concern. You can reach out to me by clicking the Reply button below.

View solution in original post

Level 2

Re: Merging two Item Receipts

I totally agree with the original poster, since I have the same issue with multiple item receipts.

Level 2

Re: Merging two Item Receipts

My personal work-around for this issue, is to delete *all* item receipts associated with the PO once I confirm all item have been received. Then go back to the PO and convert it to a bill.

 

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