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dale-aspire2grow
Level 2

My credit card transactions (Bank of America) are matching as payments, not charges. This appears to have started in August. Is this a bug or something I did?

 
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Best answer November 15, 2020

Best Answers
FritzF
Moderator

My credit card transactions (Bank of America) are matching as payments, not charges. This appears to have started in August. Is this a bug or something I did?

Thanks for getting back to us, @dale-aspire2grow.

 

QuickBooks Online (QBO) is dependent on the transactions that are transmitted from your bank. If the credit card transactions are posted into an incorrect account, the option to edit or change it is currently unavailable.

 

As a workaround, you can delete (exclude) and recreate them with the correct information. Here's how:

 

  1. Go back to the Banking menu.
  2. Select the specific transaction by placing a checkmark on the box beside the date.
  3. Click Exclude

 

Once done, you can recreate them directly in the register. Here's how:

 

  1. Go to the Accounting menu at the left pane to get to the Chart of Accounts.
  2. Locate the Credit Card account, then tick View register under the Action column. 
  3. Click Add CC expense and pick Expense in the drop-down. 
  4. Enter the necessary information, then hit Save.

 

For more insights about managing bank transaction in QBO, consider checking out these articles:

 

 

Please know that I'm only a post away if you have any other questions or concerns. I'll be more than willing to help. Have a good one!

View solution in original post

4 Comments 4
IamjuViel
QuickBooks Team

My credit card transactions (Bank of America) are matching as payments, not charges. This appears to have started in August. Is this a bug or something I did?

Let me help you sort this out, @dale-aspire2grow.

 

It's possible that these transactions were auto-added and auto-categorized. Let's undo and re-categorize these transactions. This way, we can post it to the correct accounts. 
 

Here's how to undo them:

  1. Click Banking, then go to the Banking tab.
  2. Go to the Review tab.
  3. Select the transactions you'll want to undo, then click Undo.

Now, you can manually review each credit card transaction and make sure that it's added as an expense. 

 

However, if these transactions were manually imported to your account, you can undo and exclude each transaction. Here's how to exclude them:

  1. Go to the For Review tab.
  2. Select the transactions you'll want to exclude.
  3. Click Batch actions, then select Exclude Selected.

Once completed, you can review the file that contains your transactions and make sure that it follows the correct format. You can follow any of these:

Once completed, you can re-import your Bank of America credit card transactions again. 

 

Also, I've added these articles to help you manage your downloaded bank transactions:

Let me know if you have other questions about managing your bank transactions. I'm always here to help.

dale-aspire2grow
Level 2

My credit card transactions (Bank of America) are matching as payments, not charges. This appears to have started in August. Is this a bug or something I did?

I've followed the steps exactly as you stated, but when I click confirm, there is no place to change from a CC-credit to Expense.  Why are all transactions coming from BoA as credits and not expenses?

FritzF
Moderator

My credit card transactions (Bank of America) are matching as payments, not charges. This appears to have started in August. Is this a bug or something I did?

Thanks for getting back to us, @dale-aspire2grow.

 

QuickBooks Online (QBO) is dependent on the transactions that are transmitted from your bank. If the credit card transactions are posted into an incorrect account, the option to edit or change it is currently unavailable.

 

As a workaround, you can delete (exclude) and recreate them with the correct information. Here's how:

 

  1. Go back to the Banking menu.
  2. Select the specific transaction by placing a checkmark on the box beside the date.
  3. Click Exclude

 

Once done, you can recreate them directly in the register. Here's how:

 

  1. Go to the Accounting menu at the left pane to get to the Chart of Accounts.
  2. Locate the Credit Card account, then tick View register under the Action column. 
  3. Click Add CC expense and pick Expense in the drop-down. 
  4. Enter the necessary information, then hit Save.

 

For more insights about managing bank transaction in QBO, consider checking out these articles:

 

 

Please know that I'm only a post away if you have any other questions or concerns. I'll be more than willing to help. Have a good one!

View solution in original post

dale-aspire2grow
Level 2

My credit card transactions (Bank of America) are matching as payments, not charges. This appears to have started in August. Is this a bug or something I did?

Thanks - I just finished entering all credit card transactions manually from August forward.   That balanced everything. 

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