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mayc
Level 2

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

 
Solved
Best answer January 30, 2020

Best Answers
Angelyn_T
QuickBooks Team

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

Happy to have you here on the Community page, @mayc.

 

You can change the home currency in QuickBooks Online only if you haven't activated the Multicurrency feature. Since the feature is already activated, you can only change it by deleting all your data and starting over from scratch. For your guide, check out this link.

 

Here are the lists of articles you can read more about how multicurrency works:

 

Leave a comment below if you have any other questions as I'm always here to help. Have a good day!

View solution in original post

mayc
Level 2

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

Thank you Angelyn for your prompt response.

From the link you included, I saw that should we cancel the account, the data is not deleted.

The account has been in use for many years. We should start a new account because of the incorrect home currency. Are we still able to access the previous years' data after the cancellation? Home currency was incorrect, however, the data is still important.

Thank you. 

View solution in original post

IntuitLily
Moderator

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

Thanks for getting back, @mayc.

 

Yes, you can still view your data if you decided to cancel the account. However, we only hang on to your data for up to a year and you'll have read-only access. Consider printing forms and reports you might need before the cancellation process.

 

You can refer to this article for more details: What happens to my QuickBooks Online data after I cancel?

 

Additionally, you can check out the following links below if you need to export your data to Excel.

 

 

Leave a comment if there's anything else you need. I'm more than happy to help. Have a nice day!

View solution in original post

3 Comments
Angelyn_T
QuickBooks Team

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

Happy to have you here on the Community page, @mayc.

 

You can change the home currency in QuickBooks Online only if you haven't activated the Multicurrency feature. Since the feature is already activated, you can only change it by deleting all your data and starting over from scratch. For your guide, check out this link.

 

Here are the lists of articles you can read more about how multicurrency works:

 

Leave a comment below if you have any other questions as I'm always here to help. Have a good day!

View solution in original post

mayc
Level 2

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

Thank you Angelyn for your prompt response.

From the link you included, I saw that should we cancel the account, the data is not deleted.

The account has been in use for many years. We should start a new account because of the incorrect home currency. Are we still able to access the previous years' data after the cancellation? Home currency was incorrect, however, the data is still important.

Thank you. 

View solution in original post

IntuitLily
Moderator

Our accounts is in an incorrect home currency since several years ago. Multicurrency feature is also turned on. What is best way to correct this going forward? Thank you.

Thanks for getting back, @mayc.

 

Yes, you can still view your data if you decided to cancel the account. However, we only hang on to your data for up to a year and you'll have read-only access. Consider printing forms and reports you might need before the cancellation process.

 

You can refer to this article for more details: What happens to my QuickBooks Online data after I cancel?

 

Additionally, you can check out the following links below if you need to export your data to Excel.

 

 

Leave a comment if there's anything else you need. I'm more than happy to help. Have a nice day!

View solution in original post

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