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tonyorr-electric
Level 1

Page says "cannot load plugin" and can't download the bank authorization form. Client has already paid via check and payment has been processed, just need to record.

 
1 Comment 1
JamesDuanT
Moderator

Page says "cannot load plugin" and can't download the bank authorization form. Client has already paid via check and payment has been processed, just need to record.

Hello tonyorr-electric,

 

There are a few factors why we encounter this error. It could be the plugin components are corrupted or not updated, anti-virus is blocking some of the page processes, or browser is damaged.

 

We can use a private browser so you can still record your transactions. Using other supported browsers can be a good alternative, too.

 

To fix the error on the affected browser, let's ensure the following components or programs are up to date: 

  • browser release version
  • browser plugins

Otherwise, you'll want to uninstall and reinstall the said browser. This will fix and update the components and the browser itself.

 

You might also want to search for a repair tool to fix the error. You can ask more assistance with your computer technicians or personnel about this.

 

Let me know if you need anything else.

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