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Established Member

Paragon (Towne Bank) no longer downloading transactions in QBO. Have disconnected account, however it will not reconnect with proper credentials. Any known issues?

 
3 Comments
QuickBooks Team

Re: Paragon (Towne Bank) no longer downloading transactions in QBO. Have disconnected account, ho...

Thanks for giving us the opportunity to help you, jenny7.

 

I'm researching to see if anyone else is encountering the same issues with the Towne Bank no longer downloading transaction, but have found none at this time.

To resolve this, let's try refreshing the connection between your bank and QuickBooks by running a manual update on your account in QuickBooks Online (QBO).

 

Here's how:

  1. Select Banking from the left menu.
  2. Select the Update button in the upper right.
  3. Select Update Now.

In case you've encountered a specific error code, you can check out this article for ways on how to fix online banking error in QBO: Fix online banking errors.

 

You can always get back to us for any concerns or additional questions about downloading transactions in QBO. We got your back.

Established Member

Re: Paragon (Towne Bank) no longer downloading transactions in QBO. Have disconnected account, ho...

Thank you for the suggestion, but it was a connectivity issue with the banking platform and QBO.  Towne Bank helped to fix the issue. When you click "Add Account" in Banking, there was a new banking URL option (TowneBnk Business Online Banking) that worked. The old Paragon Bank -Towne Bank link no longer works. Hope that helps someone else!

Highlighted
Moderator

Re: Paragon (Towne Bank) no longer downloading transactions in QBO. Have disconnected account, ho...

Hi there, @jenny7

 

It's good to hear that you can now download your transactions into QuickBooks Online. I'm grateful that you took the time to provide us with an update on the steps that you've tried to fix this out. This will surely benefit other users.

 

Please know that Community is always here if you need assistance with QuickBooks. Wishing you and your business continued success!