Hi @ana-carrillo,
Let's go through the steps on how you can record a payment you made that got returned.
You'll need to enter a vendor credit first. This is to ensure the credit hits the expense account you used on the original expense transaction created for the vendor.
Here's how:
- Click the + New menu.
- Select Vendor credit.
- Enter the correct vendor under the Vendor drop-down menu.
- Use the category, product, or service you're getting credit for, along with its amount.
- Tap Save and close.
The next step would be to create a deposit to record the money you got from this refund. And finally, use a Pay Bills transaction to link both the bank deposit and vendor credit together. See the steps for this process in this article: Enter a refund from a vendor. Scroll down to Step 2: Deposit the money you got from the refund to continue the steps I provided above.
On the other hand, if you want to record customer refunds instead, see this article: Record a customer refund in QuickBooks Online. Other than the steps to record a customer refund, you'll find a short clip that shows the refund process.
Have other questions in mind? Place them in the comments below, and I'll get back to you.
