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Join nowenter the missing transactions manually
banking downloads are an aid, the work flow is enter transactions, download banking, match
And a monthly reconciliation would have caught this long before end of year
Hello, @suzana-mccalley.
I'm here to point you in the right direction to help you put the missing transactions from 2019 back into your QuickBooks Online account. There could be a few reasons that this happened within your account. Example: Connection lost between the bank and QuickBooks, behind the scenes error message that you may not be able to see, etc.
The best way to get these transactions back is to import them into QuickBooks with an Excel (CSV.) file. Here's how:
Note: Before doing the steps below, go to your bank website and download the transactions that you're missing into an Excel (CSV.) file. If you have any trouble along the way you can check out the link provided above.
It's that easy! I also recommend contacting our Support Team to make sure that this issue doesn't persist in the future. They have additional tools to look further into your account to see why this happened in the first place.
If you have any other questions, don't hesitate to ask. Have a wonderful day!
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