Quickbooks Online Support

I have been trying for a month to get my construction business quickbooks account set up. I have had problems all along the way and no one has been able to help me. NOW I cannot download my bank transactions into quickbook. It has close to 10 bank accounts in there and I only have three. I have called every day and I am taken thru the same scripted steps. The tech people are fine but they are not real IT people. They only know the scripted solutions. I was told a week ago that this was given to an EMERGENCY team. No one knows who they are, where they are and they cannot be contacted. I do not believe the is such a team. It is all BS. Yesterday I was speaking to a girl from Asia who had a rooster crowing in her house. I appreciate that Quickbook is giving people all over the globe a chance to work, but I'm sure they are paying this girl peanuts rather than real IT people. If you have a real problem, there is NO ONE here to help. I even hired a professional accountant and @ $100 an hour, after 3 hours she could not resolve the issue.  What do I do??????  Can you recommend another software that might have better support? I have never been so frustrated and have never seen a company who takes NO responsibility for their softwa