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markhost
Level 1

Quickbooks payment shows in my bank but not in my Quickbooks register

My bank received the payment. The customers invoice shows paid in full but the payment does not show up in the bank register.
3 Comments 3
MAnneJ
QuickBooks Team

Quickbooks payment shows in my bank but not in my Quickbooks register

I'll help you get the payments to show up in the bank register, @markhost.

 

We can check the payment under the Undeposited Funds, which is the QuickBooks Payments default account. From there, you can open the invoice and click the link to route you to the customer's payment. Then, you can track the bank used by the customer and edit it from Undeposited Funds to which bank you wish to transfer the payment.

 

Here's how:

 

  1. Click on the +New button.
  2. Select Bank Deposit.
  3. From the Account ▼ dropdown, choose the account you want to put the money into.
  4. Put a checkmark on the boxes for each transaction.
  5. Click on Save and close.

 

Additionally, you might want to check this article to find out why your funds are on hold in QuickBooks Payments and what you can do: Learn about funds on hold in QuickBooks Payments.

 

You may notify me by utilizing the comment section below if you have further questions about managing your payment. I'm happy to help you today.

markhost
Level 1

Quickbooks payment shows in my bank but not in my Quickbooks register

That worked. Thanks!

Irene R
QuickBooks Team

Quickbooks payment shows in my bank but not in my Quickbooks register

Hi there, Markhost.

 

I'm glad that my colleague, MAnneJ, was able to assist you in locating your QuickBooks payments in your QuickBooks Online (QBO) account.

 

Don't hesitate to contact us if you need further help with any QBO-related inquiry, Markhost. We'll be here to assist you at any time.

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