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Join nowIt must have been a long day for you, @support34,
Don't worry, I'm here to help you get this problem so you're back to business. Have you tried disconnecting and reconnecting the app in a private browser?
If not, I suggest doing that first. We need to find out if the error is caused by a browser problem or the connection needs to be reestablished. Use the following keyboard shortcuts to launch a private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
Disconnect the application in a private window. Perform the steps below:
Once you're done, connect the account again. Refer to the steps found in this article on how to set up Paypal connection: Use the Connect to PayPal app.
After reconnecting the account, review the transactions if they were extracted successfully. However, if the system is still unable to load the Paypal items, I would recommend getting in touch with our Support Team to create an investigation for this specific banking issue.
Here's how to get Support:
You can also try importing the transactions manually if you need to get them into QuickBooks as soon as possible. Map the transactions in the following supported file formats:
Once the bank file is ready, start the importing process using the steps below:
For more information about importing bank files, see this article: Manually upload transactions into QuickBooks Online.
Note: Bank Feeds will download these transactions again once the connection resumes. To avoid duplicates, exclude them to keep your account balances accurate.
Here's how:
Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again.
I appreciate your patience with this banking problem you're having. Let me know in the comment if you need further assistance. Have a nice day!
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