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Level 1

The bank account stopped matching checks with the bank, weeks ago, it is still not matching checks.

 
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Re: The bank account stopped matching checks with the bank, weeks ago, it is still not matching c...

Hello there, tdh1.

 

Matching the checks to the downloaded transactions needs to have the same dates and amounts.

 

If the bank account not matching the checks even if both of them has the same dates and amounts, we can perform our recommend basic troubleshooting steps. Unusual behavior happens when our browser is holding too much data.

 

  1. Log in to your QuickBooks account using an incognito window. 
  2. If the checks are matching, you can clear the cache on your regular browser. 
  3. Another option is to use supported browsers with QuickBooks.

 

On the other hand, if you're referring receipts not matching to your existing expense transactions. This issue has been already reported to our product engineers. They are working on it to get this fixed as soon as we can. Also, I'd recommend contacting our specialist to add you as one of the affected users.

 

  1. Click the Help icon at the top right and hit the Contact us button.
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  2. Enter "Unable to search transactions" inside the What can we help you with? box and click the Let's talk button.
    Capture31 unable.PNG
  3. Select the Get a callback to talk to our specialist.
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Get back to me anytime if you have other questions with QuickBooks. I'm always here to help you figure them out.

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