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Frequent Explorer *

How can I connect multiple Chase credit cards and have them all reconcile together?

My credit accounts (all with the same Chase account) are set up essentially like this:

Chase Credit Card - (Parent Account not connected through Chase Online)

  • Card 1 (1234) - (This card is treated as the main account number via Chase)
  • Card 2 (2345)
  • Card 3 (3456)

All three business cards are connected to their accounts through Chase Online, each card will download its transactions, however only Card 1 will show the balance of all card purchases combined. This creates the following issue:

  • Anytime I make a payment from my Checking Account to my Chase Credit Card account, it shows up in quickbooks as a payment from the Checking Account to only Card 1. 
  • When I go to reconcile the transactions, for example, if I have zero purchases on Card 1 but a purchase on Card 2 or 3, it shows a negative balance on Card 1 because it will not allow me to transfer that payment to any other card.

It's essentially acting as Card 1 is the parent account, and no matter how I set it up I cannot get the "In quickbooks" balances to disappear  on Card 2 or Card 3. 


Is this an issue on Chase's end? Or is this an issue of how I have the cards structured in my Chart of Accounts?

Solved
Best answer 10-15-2018

Accepted Solutions
Established Community Backer ***

this was posted today Chase bank no longer doing banking...

this was posted today

Chase bank no longer doing banking downloads
https://community.intuit.com/questions/1618307-chase-bank-credit-card-no-longer-downloading



55 Comments
Not applicable

I have the same issue, seems like that the credit card tr...

I have the same issue, seems like that the credit card transaction that are at parent level card 1 (1234) don't show all the transactions that are at card 2 (2345) and card 3 (3456). I have my chase to sync to bring transaction in. I am tagging these transactions and noticing if someone did a transaction at card 2 (2345) it also shows up on card 1 (1234). Now when I tag the transaction on Card 1, it still shows on Card 2.  But not all transactions from Card 2 show up in Card 1. Its madness! Need help with this. Why can't QBO treat this is one account and do all transaction once no matter which card was used.
Frequent Explorer *

Here’s what I ended up doing: I contacted QBO customer s...

Here’s what I ended up doing:

I contacted QBO customer service via phone and we ended up completely disconnecting and deleting cards 2 and 3 from my Chart of Accounts. (We do not use these cards as often so this is why I wasn’t worried about this procedure.

Before we deleted, I made sure both cards had been zeroed out and showed no transactions or balances. Originally, they told me I would have to sign in on Chase Online and download the transactions from those two accounts in a file and then upload directly to Card 1’s account. I was planning on doing this at the end of each month before I made my payment, but what I’ve found is that all transactions now show up on my Main Chase Account in QBO (Card 1.)

This has completely solved my issue, the only difference is now you don’t necessarily see who made what purchase in QBO, but you can easily see it in Chase Online if you need to know. Hope this helps
Frequent Explorer *

Here’s what I ended up doing: I contacted QBO customer s...

Here’s what I ended up doing:

I contacted QBO customer service via phone and we ended up completely disconnecting and deleting cards 2 and 3 from my Chart of Accounts. (We do not use these cards as often so this is why I wasn’t worried about this procedure.

Before we deleted, I made sure both cards had been zeroed out and showed no transactions or balances. Originally, they told me I would have to sign in on Chase Online and download the transactions from those two accounts in a file and then upload directly to Card 1’s account. I was planning on doing this at the end of each month before I made my payment, but what I’ve found is that all transactions now show up on my Main Chase Account in QBO (Card 1.)

This has completely solved my issue, the only difference is now you don’t necessarily see who made what purchase in QBO, but you can easily see it in Chase Online if you need to know. Hope this helps
Not applicable

My company also uses Chase Credit cards...I break the mon...

My company also uses Chase Credit cards...I break the monthly statement down like this: master credit card account is the monthly transaction amount - the payment amount.  That amount goes on the line that correlates to that specific account (in the example 1234), card 2345 gets its transaction amount, card 3456 gets its transaction amount. The total then adds up to the payment amount. Make sense?
My problem is when I have to make extra monthly payments. How do they break down?
Not applicable

I figured it out. Make a dummy card account called master...

I figured it out. Make a dummy card account called master. Connect all credit cards to Chase and as sub accounts under master. My main Chase CC account shows balance of all cards on Chase 1234 main card and my main card purchases. Remember it is also a sub account of dummy master. My other 2 cards show their purchase totals and zero balances. When the checking pays the CC main account. I categorize it as transfer to dummy cc account. When the payment shows up in main 1234 cc, exclude it because it's already transferred to main dummy account from checking. This way everything can be later viewed under register in main dummy cc  account. And all separate CC's can be viewed under their own sub accounts under banking.
Established Community Backer ***

this was posted today Chase bank no longer doing banking...

this was posted today

Chase bank no longer doing banking downloads
https://community.intuit.com/questions/1618307-chase-bank-credit-card-no-longer-downloading



Not applicable

Re: I figured it out. Make a dummy card account called master...

Were you able to do this after the individual cards were originally set up as separate accounts?  

Community Contributor *

Re: this was posted today Chase bank no longer doing banking...

I have the same issue and the link you provided doesn't seem to be working.  


However, I have been getting downloads on all my Chase accounts.  The problem is still what the original post documented.  I have multiple employee cards on a single corporate card.  It used to be that the main card would download all of the transactions.  Now I am forced to download individual employees manually.   

 

Is there any update on this?

 

Thanks!

 

GS

QuickBooks Team

Re: this was posted today Chase bank no longer doing banking...

Hey there, GeneS.


Thanks for letting me know about the bank feed issue you’re currently experiencing with Chase. Let me ensure you’ll be able to automatically download all of your employees’ transactions.


We’ll need to trace where the issue is stemming from. Here in the Community, for security reasons I'm unable to request the sensitive information required to pull up your account.


For this reason, I recommend contacting our QuickBooks Online Customer Team. They have the tools to configure the online banking setup and help make sure you can smoothly download all transactions.

 

For future reference, I added a link with more insights about the Bank Feeds Direct Connect. With this feature, you no longer have to give us your bank username and password after initial setup.

 

You give permission at your Financial institution(FI) for QuickBooks to access your account.

 

If there's anything else that I can help you with, don't hesitate to leave me a comment. I'll be glad to assist you further.

Highlighted
Not applicable

Re: this was posted today Chase bank no longer doing banking...

Hi, 

 

Is there an update on this issue. I'm currently experiencing the same problem. Here is my setup:

 

Combined account 

Primary CC is a sub of account#1

Secondary employee CC is a sub of account#1

 

The problem is that the primary CC shows an incorrect negative balance in quickbooks. It however shows the correct balance from the bank. 

 

The secondary credit shows the bank balance as $0 (always). And the it's quickbooks balance is also $0. 

 

Please advise. 

QuickBooks Team

Re: this was posted today Chase bank no longer doing banking...

Hi bloom1,

 

At this point, it would be best if one of our phone or chat agents can check your setup. Using their tools, they will be able to investigate this further and document the case. That way, our online banking team can create procedures to prevent this from happening again.

 

Here's how to reach them:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Select Solving Issues & error messages and Banking.
  4. Scroll down and choose from getting a phone number or contacting our Chat support.

Feel free to comment on this thread if you need anything else.

Not applicable

Re: this was posted today Chase bank no longer doing banking...

Having the exact same issue and phone support has no solutions. Any updates?

Moderator

Re: this was posted today Chase bank no longer doing banking...

Hello, @adam2015.

 

Thanks for joining this conversation and for letting us know that you're also affected by this ongoing issue. I'm here to help get this taken care of.

 

Currently, our Product Engineers are still working to get this fixed as soon as possible. While we don't have a firm timeline for when this investigation will be resolved, I'd suggest you contact our Phone Support Team again and provide this investigation number INV-24294.

 

I know you already called, but I want to make sure you'll be added to our notification list. Once you're added, we can immediately notify you once the issue has been fixed and provide you the resolution.

 

You can follow the same steps provided by my colleague JessT above on how to reach them.

 

Thanks for your understanding and patience while we look into this. Please let me know how it goes after contacting them. Should you have any other questions, don't hesitate to leave a comment below. Take care always!

Not applicable

Re: this was posted today Chase bank no longer doing banking...

How is this the "solved" answer?  The link doesn't even work.  Pathetic QuickBooks.

QuickBooks Team

Re: How can I connect multiple Chase credit cards and have them all reconcile together?

Hi Jeffry,

 

We recently updated and archived some articles, and that's the reason why you can't open the link.

 

I've got the updated link if you're having issues connecting with Chase Bank: Bank Feeds Direct Connect FAQ.

 

I'll be around if you need more help with QuickBooks. Thanks.

Frequent Explorer *

Re: this was posted today Chase bank no longer doing banking...

Have you been able to find a solution? I've been doing inputting all of our transactions manually for quite some time now and it's getting old. It seems ridiculous to me that QBO and Chase can't figure this out. Even the new OAuth doesn't work. Extremely frustrating.

QuickBooks Team

Re: this was posted today Chase bank no longer doing banking...

Hi there, NathanTB.

 

I just want to let you know that this issue is still being worked on by our engineers. We will update you via email you as soon as we connection between Chase and QuickBooks Online working. 

 

In case you haven't yet, please call us for us to get your contact details. Just go to the Help menu and click Contact Us

 

You can always visit us anytime you have other questions. 

Frequent Explorer **

Re: this was posted today Chase bank no longer doing banking...

is there an ETA on when this will be fixed ? I have hundreds of transactions waiting

Community Contributor *

Re: this was posted today Chase bank no longer doing banking...

Madrone,


I am also waiting on this fix.  It used to work fine, then all of a sudden my second card stopped updating.   To be honest, I don't understand why this isn't a bigger issue for QBO users...I would think most of them have multiple credit cards to reconcile!!

 

I do have a workaround that's not too bad....I download the transactions in QBO format from the Chase website.  Then upload into the "master" card account.   QBO asks you which account to upload to during the process.  It's pretty painless as long as you are careful not to do overlapping dates with the downloads.  I try to stick to calendar months.    

 

You may want to try it with a small sample, say 1-2 days worth.  Worse comes to worse you can delete them if it doesn't work right.

 

G

Frequent Explorer **

Re: this was posted today Chase bank no longer doing banking...

Yes. I was just coming back to say that I had figured this out as well.... that instead of all transactions in our Business credit card account (with 10 credit cards) coming into one credit card account - I now have had to create sub credit card accounts for all 10 credit cards.  and yes. there is now no check for previously existing transactions the date range is super important.  it's a huge pain in the butt - I'm not sure which date it broke... I think perhaps the 1st of the year ?  

 

It seems like lots and lots of people would be having this issue and it would be important to QB and Chase to fix it.  

Community Contributor *

Re: this was posted today Chase bank no longer doing banking...

Having the same problem only none of the solutions others are suggesting will work. We tried creating a dummy master account with both cards under it... that didn't work. We tried setting up the sub accounts as such using the QBO designation... it won't let us pair them. We tried deleting the sub account card, disconnecting and reconnecting the master card to see if all charges show up on it for both cards... didn't work. We are a new business and new to QBO and this is proving to be a nightmare. When will there be a fix? We are contemplating switching from Quickbooks entirely this is taking up so much time. QBO was supposed to make it EASIER to sync and download transactions, so we were willing to pay the extra cost for online versus a desktop version where we would have to upload the data from the bank. I have spent around 6 hours on the phone with QBO support and countless more on my own, and nobody has an answer. Please help. 

QuickBooks Team

Re: this was posted today Chase bank no longer doing banking...

Hey there, Anonymous16.


Allow me to join in the conversation and share some information about the Chase Bank connection not working.


As mentioned by my colleagues, this issue is already reported and our engineers are working with your bank to check the root cause of the issue. If you haven’t signed up yet to receive email updates, I recommend contacting our QuickBooks Online Support Team.


One of our specialists will gather your information in a secure environment and add you to the notification list of affected users. You can reach them through the following link: Contact QBO.


I appreciate your patience while we look into this. If you have other questions about QBO, or if you need anything else, don't hesitate to leave me a comment. I’ll be around to assist you further.

 

Community Contributor *

Re: this was posted today Chase bank no longer doing banking...

Thanks, except I have spoken with the Quickbooks support team multiple times. They always gather my information, look into it to see if this is a known issue, tell me it's not, and then offer solutions that do not work. Will anyone on the support team have a solution if I contact them again? I am running out of time and patience with months of unreconcilable accounts and tax season around the corner. 

QuickBooks Team

Re: this was posted today Chase bank no longer doing banking...

If I were in your position, I think I’d feel just as you do, Anonymous16.

 

As what my colleagues provided, there's an ongoing issue and our engineering team is still working on it.

 

Though, we can try some few steps to connect the multiple cards. 

 

When you're using Chase, you can connect more than one account. For multiple credit cards, it's recommended to have one account as the parent/reconciliation account. Any other accounts should be set up as sub-accounts. Only the sub accounts should be connected through online banking. This action will allow the charges on the individual cards to funnel up to the parent account, where you will apply payments and reconcile. 

 

Here's how to create a sub-account:

  1. Click Accounting, then choose Chart of Accounts.
  2. Click New.
  3. Choose the Account and Detail types, then enter a desired name.
  4. Click the Is sub-account box, then choose the parent account.
  5. Click Save and Close

I've got you an article for more details: About bank or credit card sub-account setup.

 

You can always get back to this thread if you need more help. 

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