Unable to connect to bank for 13 days, no help from chat support

Hi @josh32 , have you try open in private browser mode, clear cache, and clear browsing history? Sometimes it could be helpful.

Comment back. Cheer.

Hello there, @josh32.

I appreciate you for reaching out to us here in the Community. Let me share what I know about the error in QuickBooks Online.

The error 155 usually occurs when a bank is restricting the integration with QuickBooks. I've check here and the case about First Commonwealth is still ongoing.

Our product engineers are currently working with your bank to get affected users back on track. Since you have an existing case about the issue, you can contact the Self-Employed Support Team for real-time updates.

We want to be the one checking it, but we have limited resources in this public space. For users who encounter problem contacting support, I suggest performing some troubleshooting steps to help isolate and fix the issue.

If you're using the web browser, I recommend you start with signing into your account through an incognito window. It'll allow you to access QuickBooks without using cookies.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If it works, I suggest you proceed with clearing cache. There are times too much data can accumulate over time and cause issues when using QuickBooks.

For the mobile app, please make sure you have an up to date version to ensure its error-free.

I've also included some articles in case you need some ideas about how to import bank transactions manually, as well as some details about QuickBooks Self-Employed:

• Manually import transactions into QuickBooks Self-Employed
• QuickBooks Self-Employed Overview

Please know that the Community has your back if you need assistance. It’s a place for you to connect with experts and peers. Wishing you and your business continued success.

First Commonwealth Bank is still not syncing with QBO.  FRUSTRATING!!!!

Hello @AH2,

Currently, we have an on-going issue where users' like you, are unable to establish a connection with First Commonwealth Bank in QuickBooks Online. Rest assured that our engineering team together with your banking team has been informed and they're in all hands working to fix this as soon as possible.

In the meantime, you can consider waiting for the connection to be fixed and update your bank's connection. Or download a copy of your bank transactions and upload them. Let me show you how:

1. Go to Banking.
2. Under Bank and Credit Cards, select your First Commonwealth Bank account.
3. On the Update menu, select File upload.
4. Find and open your downloaded bank transactions.
5. Select Upload.
6. Click Finish.

However, I'd still recommend contacting our Customer Care Support so one of our specialists can associate your account with the said investigation so you can receive all available updates via email message. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Unable to connect with First Commonwealth Bank in the What can we help you with? field.
4. Click Let's talk.
5. Choose a channel where you want to interact with our live support.

Lastly, I've also included this helpful article that'll help you handle your bank transactions after uploading them or when the connection is bank to normal: Categorize and match online bank transactions in QuickBooks Online.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions. Stay safe!

Still unable to sync with First Commonwealth Bank!  FRUSTRATING!!

Still not syncing with First Commonwealth!

Hi, AH2.

I can provide additional troubleshooting steps to sync and refresh the connection between First Commonwealth Bank and QuickBooks Self-Employed.

Here's how:

1. Log in to your bank’s website outside QuickBooks.
2. Review your posted transactions and check for any connectivity error notifications.
3. Once completed, log in to your QuickBooks Online account.
4. Let’s perform a manual update on your connected bank account.
5. Go to the Banking menu.
6. Select your bank account.
7. Click Update.
8. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
9. Hit the Continue update button.

If it's still not syncing, as a workaround, you can import the transactions to your QuickBooks account by following the steps in this article: Import transactions from other sources.

I know you've already called in. However, I would suggest getting in touch with our QuickBooks Self-Employed Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

1. Click Assistant at the upper right corner.
2. Type in "Talk to a human."
   

3. Then select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback. Keep in mind, some options are only available at certain times.
   

Please know that I'm just a post away if you have any other questions while working in QuickBooks. I'll be delighted to be your guide once more. Have a great day ahead.