Unable to download TD Bank Web connect

Hi there!

I'd wager a guess that the issue is originating from TD Bank. Recently, TD Bank revised/updated their security protocols. While it's great for improved security, it's caused a crack in several apps requiring access to bank feeds.

The protocol include a two-factor authentication, which requires a text, phone call or similar security validating notification to the account user. It's generated with each login & cannot be stored (at this time). This is different from the security questions and answers still required.

I noticed the issue with QBO clients, as well as with associated apps (e.g. Hubdoc).

IF possible, see if you can log in & download the data. I've no idea how soon a fix will occur, but it's impacted my TD Bank clients for over 2 months.

Good luck!

~Paula

Let's get you back to business, Rld70.

The error text is caused by an invalid customer ID for an account set up with bank feeds. We recommend 2 solutions to fix it:

• Correct the Customer IDs on account set up for online services in the Chart of Accounts.
• Verify the online bank information in QuickBooks and try to connect to your financial institution.

For the detailed steps, please follow this article: QBWIN.log: LVL_ERROR--Error: Verify Online Account Information: Invalid Customer ID number.

You can also check this article to resolve bank feeds errors: Resolve Bank Feeds System Exception errors.

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