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Established Member

What do I do if online QB shows no reconcilations?

 
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Best answer 02-18-2019

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QuickBooks Team

Re: What do I do if online QB shows no reconcilations?

Thanks for the specific information, Rullman.

 

Once you converted from QuickBooks Desktop, all reconciled transactions will have an "R" in the register. Though, the reconciliation reports are not turned over to QuickBooks Online.

 

The balance came from the Desktop version. When you reconcile your account, it will only let you enter the Ending balance and Ending date. You will get the information from your bank statement. 

 

I've got some helpful articles for you:

You can always reach out to us if you need more help. Have a good one! 

4 Comments
Moderator

Re: What do I do if online QB shows no reconcilations?

Hello,

 

Couple questions.  

 

1. Have you ever reconciled in QB Online?  If not, there wont be any reconcile history.

2. Did you convert from QB Desktop?  If so, your reconciled transactions will come over as reconciled, but you will lose any reconcile history and prior reconcile reports.

Established Member

Re: What do I do if online QB shows no reconcilations?

Thank you. Your response clarifies a few things for me. Yes, we converted from desktop. There is an opening balance shown when I go to the reconcile screen but there is no date so I am wondering where did that balance come from and what date do I use as the starting date? Thanks!!

Highlighted
QuickBooks Team

Re: What do I do if online QB shows no reconcilations?

Thanks for the specific information, Rullman.

 

Once you converted from QuickBooks Desktop, all reconciled transactions will have an "R" in the register. Though, the reconciliation reports are not turned over to QuickBooks Online.

 

The balance came from the Desktop version. When you reconcile your account, it will only let you enter the Ending balance and Ending date. You will get the information from your bank statement. 

 

I've got some helpful articles for you:

You can always reach out to us if you need more help. Have a good one! 

Established Member

Re: What do I do if online QB shows no reconcilations?

Thank you for this information.  I also contacted QB support and after a chat with a customer service specialist that lead into an online session, I was prompted to adjust the opening balance for my account via a journal entry that now enables me to proceed with reconciliation of the account.