When I type in the URL for Valley National Bank connect which is https://www.vnbconnect.com, it brings up a different URL which doesn't allow me to connect.

Hi there, @pam4.

Thank you for reaching out to the QuickBooks Community. I can help you connect the Valley National Bank to QuickBooks Online.

There are several reasons why you're unable to connect your bank to QuickBooks. 

• Many banks have multiple names on our list.
• The bank may not connect to all types of accounts.
• The bank may not be a participating financial institution.

To fix this, let's start with checking the link you've used to make sure it's correct. Let’s go directly to your bank’s website to copy the URL and paste it on the Enter your bank name or URL search box.

If you still get the same result, let's try other versions of your financial institution that are listed. Sometimes a bank has multiple bank names, or they might have different types of accounts. 

Here's how:

1. On the left pane, select Banking.
2. On the Banking page, select Add Account.
3. Search for your financial institution and select it from the list.
4. At the top of the window, select the link for your bank's website. A new window opens for the bank's website.
5. Make sure you can access your account through this site by verifying that you can see your account summary, account history, and account details without any errors.
6. If you access the account successfully, log out of the FI's website and continue to add the account in QuickBooks Online.

However, if you've tried all the options matching your bank's name and still can't connect, you can send a request to add your bank on the list. Just click the green button to Request support for your bank. Enter your bank's URL in the field provided, then select Request.

Feel free to check our guide on adding and connecting banks and credit cards for additional information. Also, you may still download transactions from your bank's website. For more information about this process, please refer to this article: How to upload more than 90 days of bank transactions.

For additional help, you can also reach out to our phone support for assistance. They have additional tools that can help you fix your concern quickly. 

That should do it. Keep me posted once you get to try these steps. I'll be happy to help you further with connecting the Valley National Bank to QuickBooks. 

Moderator and OP,

I too have the same issue. Valley National Bank NJ has undergone a rebranding campaign recently and the bank is now called "Valley". As part of this rebranding effort, they changed the URL for their online banking portal. As a result, this broke QBO syncing.

Old URL:

https://www.vnbconnect.com

New URLs:

Login Screen

https://www.valley.com/sign-in/personal-small-business-banking

After Login

https://onlinebanking.valley.com/

Can someone from QBO shed some light as to how long this is going to take? I already opened a support ticket on this but haven't been provided with an ETR. Going back to manual logging has been painful to say the least.

Thank you!

Hi there, cynertek.

Our engineers are still working to resolve the connection issue between Valley National Bank and QuickBooks Online. Any updates will be sent to the email address that is associated to your support ticket. 

We appreciate your patience while we're working on this. Thanks!

I’m also having issues linking my Valley National Business credit card.

https://valleynationalbank.cardmanager.com is the signin page. Help!

Hello there, @Ctoth13.

I'd like to redirect you to the best support available so this gets addressed right away.

If you haven't performed the steps shared by my colleague @MaryGraceS above, I suggest trying them using your Bank website's URL. Those steps could help you resolve this issue.

But if you get the same result, I recommend contacting our QuickBooks Customer Care. One of them can securely verify your account and help you investigate this issue further.

To reach them, click Help (question mark icon) at the top right, then hit Contact us.

Please keep in touch with us here in the Community should you need any further assistance. We're always here to help.

Has this been resolved?

Good day, darabia.

I've checked our records here and found that the connection issue between Valley National Bank and QuickBooks Online has already been resolved. You'll want to perform the troubleshooting steps provided by my peer, MaryGraceS to be guided in locating and linking your financial institution.

However, if you're still unable to connect your account, I recommend getting in touch with our technical supports. This way, we'll be able to look into your account in a safe environment and then conduct an investigation. Here's how to contact us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Our representatives are available from Monday to Friday 6:00 A.M. to 6:00 P.M. and Saturday 6:00 AM to 3:00 P.M. Pacific Time.

Additionally, here are some articles that you can read to help manage your online banking transactions in QuickBooks Online:

• Setup bank rules to categorize bank transactions

• Categorize and match bank transactions

Fill me in if you have any other concerns or follow-up questions. I'll always have your back.

Did they ever fix this for you? if they did could you explain how to link the credit card?

@darabia 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, the problem is your bank.

https://www.moneythumb.com/?ref=110