Receipt snap is not working. For the last week or so trying to snap a receipt is presenting only a black screen. I can attach a photo to a record so the camera is fine.

JGWilson · ‎July 25, 2025

iOS 18.5. Sometimes I’ll see the icons on the black screen (close, flash, attach from photos) but can’t take photo, even a black screen photo. Other time no icons and can’t exit, have to swipe to close.

NicoleAscencionS · ‎July 25, 2025

Thank you for sharing the issue you experienced with the receipt snap, Wilson. Let's work together through a series of troubleshooting steps to resolve this.

First, please ensure that your mobile app is up-to-date. Then, let's clear your app's cache to delete excessive cached data. Here's how:

Go to Menu, then Gear icon.
Select Refresh data.
Click Refresh Now.

If the issue persists, I suggest clearing your app data directly from your device settings. Ensure that you have a stable internet connection and restart the QuickBooks app after.

You can also uninstall and install the mobile app for a complete reset, if needed.

In the meantime, you can upload your receipts using your mobile browser.

If you have any additional questions, feel free to get in touch with us.

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Receipt snap is not working. For the last week or so trying to snap a receipt is presenting only a black screen. I can attach a photo to a record so the camera is fine.

Receipt snap is not working. For the last week or so trying to snap a receipt is presenting only a black screen. I can attach a photo to a record so the camera is fine.

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