Hanging devices can disrupt your business workflows, russpond. Let's collaborate to perform the basic troubleshooting steps to make your iOS app work when managing transactions.
Let's start by checking that your QBO mobile up is updated to ensure you have the latest information. If it's already up-to-date, let's refresh your app by offloading it. Before doing so, kindly verify that you have a strong internet connection and proceed with the following steps:
- Go to Settings and click General.
- Choose iPhone Storage and then the QuickBooks Online app.
- Click Offload App.
After refreshing your app, check if you can access it successfully. Consider uninstalling and
reinstalling the app if it still doesn't work. Here's how:
- Open the App Store on your iPhone or iPad.
- Go to QuickBooks Accounting.
- Click Free, then Install.
- Sign in to the app using the same company credentials.
- Click the QuickBooks Online company file you want to access.
If the issue continues, contact our QBO live support team, they can further assist in resolving your concern as soon as possible. See the steps below on how to get in touch with them:
- Open your QBO mobile app.
- Go to the Menu, then the Help icon at the top right corner.
- Choose Articles and Support, then Contact Us.
- Click the Ask about something else tab.
- Key in your concern then Continue.
- Choose a way to connect with us: Have us call you or Chat with us.
For information about the support hours of our QBO live support team, please refer to this article: Get help with QuickBooks products and services.
Additionally, the software offers a feature that includes a note to an existing transaction making it easier to remember them. You can refer to this article for guidance:
Add a note to a transaction using the QuickBooks Online app (iOS only).
Should you have any extra questions regarding the functionality of the app, please know that we are always here and eager to help you. Have a good one.
