Reconcile balance is off and I can't fix it

comet52 · ‎July 28, 2020

Customer made a purchase and had a balance due of $1,000. When his items were ready we showed him fully paid. I dug into this and discovered a transfer from checking to cc for the same amount was mis-applied to his account. Removed the payment and recharacterized the transfer, accepted his payment and applied it to his account. However now my reconcile opening balance is off by $1,000. Not sure how to fix this. The original transfer that was misapplied was part of an earlier reconcile and somehow got through.

Tori B · ‎July 28, 2020

Good evening, @comet52.

Thanks for reaching out to the Community.

You can go to the transaction in your register and manually reconcile it. This will resolve your opening balance for your reconcile. Check out the steps below to do this.

1. Open the register that contains the transaction.

2. Select the transaction to expand the view.

3. Under the checkmark column, click until you see an R. This reconciles the transaction.

4. Hit Save once you've manually reconciled the transaction.

You can see additional details outlined in Fix beginning balance issues if you've reconciled the account in the past.

Let me know if you need further assistance. I'll be here every step of the way. Feel free to reach out to the Community any time. Take care and enjoy the week!

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Reconcile balance is off and I can't fix it

Reconcile balance is off and I can't fix it

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