When trying to reconcile bank accounts the circles to click to clear an item appears when opening the page but then disappears.
Glad you joined us here in the Community. Let me direct you to the right support that can look into your account.
This problem has been identified as an ongoing issue. Our Technical team is currently working to check what’s causing the problem.
As of the time being, we’re investigating the cause to come up with a fix and we’ll provide you an update as soon as you’re added to the list of our affected users. Please contact our Customer Care Team for further assistance. Here’s how you can reach them: https://community.intuit.com/articles/1145770.
For the meantime, you can follow the steps below as a temporary workaround:
Thank you for your patience as we work through this. Let me know if you have anything else for me. I’ll be here to help. Have a good one!