Reconcile Credit Card account. There is a cleared balance amount that is affecting the diff. How to zero the cleared balance account?

Hello, @lknox.

There are lots of possible reasons that cause beginning issues for the reconciliation in QuickBooks Online. It could be that someone edited, deleted, moved, or unreconciled a transaction that was on a previous reconciliation. Or, someone manually reconciled a transaction. To fix the problem, you can start by reviewing any discrepancy reports.

1. From the Reconcile an account window, select We can help you fix it link.
2. Review the discrepancy report. Before editing any of the transactions on it, talk with whoever made the changes - they may be intentional.
3. Once you know you can make corrections, edit each transaction on the report one at a time.
4. Select View to see the history of changes to the transaction.
5. Review the Change Type column. This tells you what changed. 
6. When you're ready to make edits, select the transaction to expand the view.
7. Make edits based on the message in the Change Type column:
   • Amount changed
   • Unreconciled register
   • Reconciled in error
   • Deleted

For the detailed instructions, open this article and go to the Step 4: Review any discrepancy reports section.

Let me know if you have any other banking or QuickBooks questions. I'm  a few clicks away to help. Have a good day!