Reconciled a prior month. Split 1 transaction into 3. Reconciliation for next month is failing because QB is seeing that the 1 transaction has less amount. Total is same

ijsamuel · ‎December 26, 2020

I reconciled a previous month. Afterwards, I noticed that I posted 3 transactions to 1 customer. I want to break out 2 of these transactions to 2 different customers. The total remains the same, its just that I am reallocating the received amount. How do I do that? When I try to reconcile for the new month, it is showing there is a reconciliation error, when I go to fix it, it is not seeing the new 2 separate transactions. How do I force QB to "see" the new/added transactions?

Kristine Mae · ‎December 26, 2020

Let me help you fix this reconciliation issue, Ijsamuel.

We'll have to ensure the transactions you split are reconciled as well. This way, you'll not encounter any issues for the new month. Here's how:

Click Accounting.
Go to the Chart of Accounts tab.
Select the bank account, then click View register.
Look for the transactions and check if you can see R in the column between Deposit and Balance.

If you're unable to see the R status, it means the transaction isn't reconciled. Click on the blank field until you reached R, then click Save.

Once done, try to reconcile the new month and check if there are any other issues. If there are any discrepancies, you can check this article to help you fix them: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Get back to this thread if you need more of our help. We're around to help you. Keep safe!

View solution in original post

Kristine Mae · ‎December 26, 2020

Let me help you fix this reconciliation issue, Ijsamuel.

We'll have to ensure the transactions you split are reconciled as well. This way, you'll not encounter any issues for the new month. Here's how:

Click Accounting.
Go to the Chart of Accounts tab.
Select the bank account, then click View register.
Look for the transactions and check if you can see R in the column between Deposit and Balance.

If you're unable to see the R status, it means the transaction isn't reconciled. Click on the blank field until you reached R, then click Save.

Once done, try to reconcile the new month and check if there are any other issues. If there are any discrepancies, you can check this article to help you fix them: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Get back to this thread if you need more of our help. We're around to help you. Keep safe!

ijsamuel · ‎December 26, 2020

Thank you! Perfect, I am fully reconciled now and can do the next month!

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Reconciled a prior month. Split 1 transaction into 3. Reconciliation for next month is failing because QB is seeing that the 1 transaction has less amount. Total is same