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Revitalize_Bookkeeping
Level 2

Reconciliation

I have checks written in the previous month that have now been debited in the following month. They are listed on the expense register but I can't see them on the reconciliation page. Changing the statement ending date won't work with this issue as the transactions are in the previous month.

Solved
Best answer July 14, 2020

Best Answers
Nick_M
QuickBooks Team

Reconciliation

Hi Revitalize_Bookkeeping.

 

Thanks for the question, at this point I'd suggest reaching out to our support team because they have the tools to look into your account and see exactly what's going on where. As well as screen share with you while they look. That way you can both figure it out together. To reach them follow these steps. 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

 

If you have any other questions in the meantime, you can ask them below. Thank you for your time and have a nice evening. 

View solution in original post

4 Comments
IamjuViel
QuickBooks Team

Reconciliation

Hello, @Revitalize_Bookkeeping.

 

Let's run and customize the Transaction Detail by Account report. This way, you can view the list of transactions per account in your chart of accounts.

 

Here's how:

  1. Go to the Reports menu.
  2. Scroll down to the For my accountant section.
  3. Select the Transaction Detail by Account report.
  4. Click the Customize button.
  5. From the General section, set the Report period to your desired date range.
  6. Expand the Filter section.
  7. Mark the Account tick box.
  8. Choose the specific account you're currently reconciling.
  9. Click the Run Report button.

You can compare the list of transactions with your bank statements. This way, you'd be able to determine if the check was processed and posted to the correct bank account.

 

If the transaction is not really added to your register, you can manually do so. Here's how:

  1. Go to the Accounting menu.
  2. Choose the Chart of Accounts tab.
  3. Locate the bank account you're working on.
  4. From the Actions column, click the View Register link.
  5. Click the triangle icon below the Date header.
    • You can also press Ctrl+Alt+N on your keyboard.
  6. Select Add Check.
  7. Enter the check details.
  8. Click the Save button. 

Once everything is set, you can start reconciling your account again. You can read through this article to help you with the process: Reconcile hub.

 

Feel free to leave your comments below if you have other questions about reconciling your accounts in QuickBooks. I'm always here to help.

Revitalize_Bookkeeping
Level 2

Reconciliation

I've checked the report as per your directions and the transactions are all in there so they are posted to the correct account that I'm trying to reconcile. I've gone back into the reconciliation and they still aren't showing.

Revitalize_Bookkeeping
Level 2

Reconciliation

This does not fix my issue. Any other suggestions?

Nick_M
QuickBooks Team

Reconciliation

Hi Revitalize_Bookkeeping.

 

Thanks for the question, at this point I'd suggest reaching out to our support team because they have the tools to look into your account and see exactly what's going on where. As well as screen share with you while they look. That way you can both figure it out together. To reach them follow these steps. 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

 

If you have any other questions in the meantime, you can ask them below. Thank you for your time and have a nice evening. 

View solution in original post

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